While backing out the driveway in her Explorer... well you can see the rest.


Insurance will cover it, but where's a good body shop to go to?
I think its in the Uni-body section which means they'll prob have to pull it out best the can and bondo.
Just really sucks!!!
OK, here's who I went with:
http://maps.google.c...F-8&sa=N&tab=il
Estimated Completion date was Oct. 20th,
Received a call on Thursday the 20th stating car was ready for pickup. I took off of work 2 hrs early to pickup (they close at 5:00 pm).
Here are the things I noticed that were wrong.
1. They forgot to rivet two of the nylon straps that secure the soft-top frame in place. They didn't notice until I pointed it out. Forgot to do both sides.

2. They forgot to replace the rubber fender guard the goes along the inside of the wheel-well.

3. The door stuck out about 1/8th of an inch from the fender when it was shut.
I express my displeasure on the things above and they extended apologies and promised to fix overnight. I left it with them.
I got a call on Friday Oct. 21st stating it was ready this time. I took off 2 hrs early again, hoping for the best. So far, missed 4 hrs of work total.
They had replaced the rubber Wheel-well guard, they riveted the straps properly, and they had the door aligned correctly.
I then found a couple of other problems.
1. They messed up putting the center console back together (which they said they had to remove to remove part of the soft-top to work behind it.) When they removed the "hoop covers" they didn't know they didn't come apart, and did a shitty job gluing them back together.

2. They forgot to replace the mud guard that is fitted in the wheel-well in front of the tire.
3. They scratched the oppisite side of the rear of the car when messing with the soft-top.

4.The rubber seal next to the water drain on the softop is damaged and won't go in place. (You can only see it's damaged when the top is down.)
This time I took the car with me. They are ordering the parts and I'm supposed to take it back to fully complete everything when they get here (Tues or Wednesday) and they're putting me in a rental until it's finished.
Overall, the Paint and bodywork they did is very good, they just epic failed on the fit and finish. They are willing to make things right and going the extra mile to do so. While I respect them for that, I will not take another vehicle to them for repair.
Here's the finished product (forgive the pictures, the work is very good)


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