I am located on the sales floor, have my own desk, computer and overlook the whole showroom floor. There is free coffee machines with catering service in the middle of the Pre-Owned sales floor. For some odd reason people seem to think that my Manager and I are responsible for Coffee. They also seem to think that they don't have to talk to us like to a normal human beings.

We are in shock on how BMW customers act so I thought I would share with you....

1) Was on the phone with a customer and this black lady comes up to me, completely ignores that I am on the phone and proceeds to ask me. "Where is the water." I politely ask the customer to hold, and reply "right next to the 5 Series we have water fountain." She rolls her eyes at me and asks me how can a BMW dealership not have bottled water and that she is NOT drinking out of the water fountain. I said sorry, catering company is responsible for that. and got back on the phone. She stood there staring me down for 20 seconds or so and walked off mumbling some thing.

2) I am standing next to my bosses computer as he is showing me some of BMW training software. Middle aged gentlemen comes up to us and proceeds to say the following with out even saying hello. "You guys don't have cappuccino flavor?" I reply "we have 10 different choices of Coffee and I don't remember seeing Cappuccino being one of them." He instantly tells me "What kind of a BMW dealership doesn't have Cappuccino? Plus you don't have the Breakfast Blend and only have Decaff" I told him it's the catering people that are responsible for it so if box is empty that means it's all out. He proceeds to tell me how we Should FIRE the catering person" WTF?!


Other stories include customers telling us to get coffee for them, or ask if we have sugar and if we don't be in shock and walk away with sour faces. I just end up telling them I don't store sugar or creamers in my desk.


There are more stories, A LOT MORE. But I'll stop there. Sometimes I feel like telling them to get the ****ing coffee @ Dunkin Donuts that is walking distance from my dealership.

 

https://www.s2ki.com/forums/index.php?showtopic=699856

 

if i pay in excess of 70k for a car i want eye candy to look at.. (YOU)

and i want bottled water and cappuccino

 

you should tell them "Our Genral Manager could assist you better" or "Please let our front desk know"

 

I guess the good thing about working @ the BMW is.....

There is always some Eye Candy for sure. On the other hand have you seen Mazda, VW, and Honda clientele? *Shrugs* I never ever see hot babes @ the Mazda dealership next to us that's for sure.

 

I appreciate what you are saying...it is funny in my business too.

People walk right into my office and sit down when I'm on the phone.
People skip the into and start into something.....I stop them cold and introduce myself, then I own the conversation.

 

I hear yah Jeff, but I never dealt with anything like this in Mortgage business.

I was the one who offered coffee and they would decline so I didn't have to run back and forth. Had no problem doing it, people were great for the most part.

Automotive business and clientele is everything I was told and more. Good thing I am patient.

 

people are a-holes.

 

You should tell them you reserve the good beverages for paying customers only.

 

haha I should huh?

"So did you buy a BMW today? NO? Well no cappuccino for you."

Then just point at the water fountain, and give them heads up it's **** warm.