This is a copy of a letter I've just drafted to Tracker. It explains what has happened in full detail so I wont go into any further details.

Please feel free to give feedback and suggestions for changes if you think them necessary.

[QUOTE]Dear Mr. Bellwood, (Tracker head honcho)


I am writing to complain about the manner in which I have been treated during the process of getting my tracking device serviced.

My vehicle (Honda S2000 registration XXXX XXX) had been booked in to have its tracker serviced today. I had also arranged for several other tradespersons to visit my house and had arranged to have a free day specifically for this purpose. At around 10.30 am I telephoned your installations department to get an idea as to what time the engineer would be visiting. The time that I was given was midday which fitted well into my schedule as I had another appointment (plumber) between 2

 

Tw@t of an engineer. We get them in IT maintenance too. The things he said sound all too familiar.

 

What's the odds that their big wigs e-mail addresses are just their names eg john.smith@tracker.co.uk

I've got all their names from the website

http://www.thankstotracker.com/home/SVR/Company/senior

and am sorely tempted to send my letter to everyone of them.

Just sent a copy of the letter to all the relevant big wigs, and oh dear, I just got an "out of office" instant reply from their CEO. This could get interesting.

 

I didn't know that trackers need to be serviced.

I should read the manual.

 

Every 5 years apparantly.

I had to ring them up to get that information. You would have thought that they would ring say 2 months before to remind you, but oh no.

It also took them ages when I enquired, to work out when the tracker was fitted to my car (done by previous owner).

 

customer service they need help on. i also didn't realise that tracker had to be serviced. if that were me i would send email after email just to make it clear that i was unhappy.

 

If you want to go down the email route try the following...

johnsmith@
john.smith@
john_smith@
jsmith@

Bit of a crap situation, good letter though

 

Check above, I just did it and their format is john.smith@tracker.co.uk.

Got an "Auto reply out of office" from their CEO, along with his secretarys e-mail and telephone number for urgent matters in his absence.

Sent it to all of their relevant head guys.

 

Mr. Sturt sounds like a right !!

Good letter, be interested to see what they do about it.

 

have you seen the senior team mug shots They look like a right bunch of muppets..

I mean check out the Ops Manager Mark Walls. I think a bee landed on his nose!!

A right comedy outfit.