I took my car to Burien Honda a month ago to have the recall services performed. While my car was there they damaged it. I called it to their attention before I even left the lot with my car. Three of their employees inspected the damage and one of their service personnel documented the damage for the service manager who had already left for the day. The following day the service manager had me bring my car in so that she could inspect the damage. I allowed her to go over the damage with the service guy who worked on my car. The guy who worked on my car denies doing part of the damage and says the other damage was already there.

But the service manager said she would order the parts and make it right. She also said she would call me when the parts came in....

A month later I still had not heard from them even though I had left messages for them to call me. Today I finally reached the service manager who now denies ever admitting fault or agreeing to order replacement parts. She also brought it to my attention that I "had already filled out the service survey with Honda and had trashed them in it. There was obviously nothing they could do to make me happy and no longer want my business."

When I asked her again when she was going to order the parts all she said was, "I'll call you!" :click:

Yep, she hung up on me.

 

I've waited this long before posting a topic on this in order to provide ample time for them to correct their mistake. All they have done is plant their heads further into the sand.

 

I cannot recommend their service department.

1. Call to get an appointment... Kathy said she'll need to call me back... which she never did. I should have ran away at this point.
2. I drive in to order some parts and schedule an appointment while I'm there. I inform them what things I want done. Spark Plug and tail light recalls.
3. I return the following week to have the service performed. They need the car for a couple hours and will call me when it's done. Dropped off at 7:30 am
4. They call me at 12:30 pm to say they forgot to order the needed parts last week and can't find them locally. They need to keep my car overnight.
5. Next day I call at 4:30 pm to find out what's going on with my car. They say it's done and I can come pick it up.
6. I pull up and notice water dripping from the car. I never told them they could wash the car. Opening doors, hood and trunk reveals soap suds still in the jams. I hate to think of all the ****ing swirl marks their [cough]detailer[/cough] upgraded my paint with. I find some of the rubber weather stripping is now loose... obviously they used a pressure washer.
7. Tail Lights Replaced: Trunk interior panels improperly installed. No harm. Takes me 30 seconds to personally fix the situation.
8. Spark Plugs Replaced: WTF! The bolt heads to the coil cover are all scarred up. What kind of ****ing do they have working there?
9. Seat Belt Retractors Replaced: I never authorized this service. First thing I notice is the scratches on my center console. Also the rear interior quarter panel they obviously dragged the seat rail against it removing or installing the drivers seat. Additionally, they never bothered to put the seat belts back into the seat loops. Small detail. But now I have to chase down the belts which are currently behind the seats.
10. I get a free black Motorola Razor cell phone. Apparently a small detail left behind by their [cough]detailer[/cough]. (Yes... I returned it.)
11. I report my findings to the service advisor who says he will write a report and present to the manager.
12. I start to drive away and notice the SRS light is now on. Never left the parking lot.
13. They take my car back to service to find out why it's on and reset it. They said it came on because they had turned on the ignition while the seat was out of the car.

 

It's obvious that everyone involved at the dealership is now playing CYA to protect their jobs. That's pretty sad. Anyone with balls would man up and do what's right.

 

That sucks Ken!

Another reason to never go to the stealerships for anything than maybe purchase parts. Stay the fu<k away from my car!

 

I now have Honda Corporate and Mr. John G. Petas, Senior Vice President of Parts and Service Operations involved.

<- Case number in hand.

I'm a real nice guy... until you screw with my property and call me a liar. This will cost them more and more as they delay.

 

So let's see... Honda Corporate goes to the time, trouble and expense to do a follow up survey after a service visit. The customer takes the time to answer all questions honestly and completely in hopes that those involved can improve their service. Instead the dealership see it as an attack and go on the offense about it.



Some people there are so short sighted and need to be fired.

 

Yes, if you turn on the ignition and some of the SRS parts are not plugged in (I think including the wire under the driver's seat) the SRS light will come on. It can be reset at home if you know how, but it's easy for the dealer to do.

 

Ken,
The situation sucks for sure!
I hope you are not directing that comment at people that really have nothing to do w/ your situation but stand the chance of losing their job if they don't play the CYA game. Individuals that don't have any sort of authority and/or didn't personally witness anything or fuq anything up should not be dragged into the fire since they can't realistically be of any assistance to your cause anyways. For you to drag them into the fight is totally inconsiderate and irresponsible ......... I hope you can appreciate the realities of that
(CYA for me, I don't know the whole story but I'm pretty good at putting things together )

As for the rest of the fuqs that messed your shit up and then lied to try to get you to "go away", let those fuqers burn at the stake. Good Luck!

 

Ken, some of the things you are complaining about are unreasonable unless you explicitly discussed them with the service advisor in advance.

Did you tell them *not* to wash the car? Most dealerships do this unless they have specific instructions not to.

Also, it's pretty nearly impossible to use regular sockets and not scratch up the valve cover nuts a little bit.

However, being careless about removing and reinstalling the seat is definitely a problem. Do you have a hard top on the car? It's not too bad getting the seat in and out if the top is out of the way, but it's very easy to scratch things up if you are trying to take it out with a hardtop installed. Nevertheless, they should have taken the time and care to do it right.