HELP! I can't ... and FAQ's, If you can't ... then
11-12-2005, 05:23 PM
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HELP! I can't ... and FAQ's, If you can't ... then
s2ki.com Help
If you are having trouble accessing or using s2ki.com's website please check the link above. If you can't find the answer to your problem there then by all means post a question in the Site Info forum for us to try and answer. We can't offer basic browser help to everyone on the Internet but we'll do what we can to help you access the site and use it's features.
I Can't Post!!
This is the #1 problem anyone has. To post you need to make sure you've done 3 very important things:
1. You registered an account. You must have an account to post here.
2. You confirmed your registration by clicking the activation link in the Validation Email you were sent. If you registered but were not sent an email with instructions on activating your account try these things in order:
3. You are actually logged in! Yes I know it seems obvious but many times we hear from people that they can't post messages only to find out they haven't logged on. It may be a new computer or browser or even just a change of location. Make sure you see "Logged in as: <your name>" at the top of this page and not "Welcome Guest". If you see "Welcome Guest" then click the Log In link to the right of it.
Other things which have caught people out include:
1. You changed the email address in your profile. If you change your email address then you MUST revalidate and activate your account. Follow the instruction above if you didn't receive an activation email after you made the change.
2. Cookies are disabled/blocked. We require cookies to know you who you are between pages. Many firewall and Internet security packages or even your browser have options which block or prevent us from keeping this information current. If we can't know who you are we can't keep you logged in. Check your internet security settings and make sure they aren't too strict for a site like this which involves a lot of interaction. Specifically check for:
I can access the site from work but not from home (or vise versa)
The most likely problem here is that your ISP is using an IP address block which has only recently been assigned. We screen out addresses which aren't assigned to anyone. This list get updated periodically but may be out of date. If you have this issue make sure none of the issues above exist and then let us know. Give us your IP address if you have it.
I can see some images but not others
Some image links maybe simply be invalid. If this problem is wide spread (lot of images you can't see or are broken) then check your firewall software. This is a known issue with Norton Firewall for Windows. Make sure the option to allow dynamic images or images without a specific file extension (.gif, .jpg, .png, etc.) is enabled. Some images may be generated by our servers on-the-fly and their URLs may not have an image file name but rather are for a script.
The layout of the site is weird
If things seem disjointed, messed up or simply don't look right it may be the browser you are using. We have designed the site for use with the Firefox 1.x browser. Other browsers may not fully support the standards for how the site is encoded and tagged. IE6 and Safari also work ok but your milage will vary as your browser gets older and more obsolete. If you are using Netscape or IE 4 then don't call us we'll call you!
Do yourself and everyone else a big favor. Go to Firefox Home Page and download and use Firefox.
If you have other issues we haven't covered please let us know. I'll keep this FAQ as up to date as possible and as other issue become common.
Questions and Answers
Q. Just wondering how this stars system works..
One star for every full or partial year since registration.
Q. Who gets stars?
Admins & Moderators (Blue), Gold Members & Community Organizers (Gold), Members (Red)) and Sponsors (Green) get stars.
Q. Who can have a custom Avatar?
See Who gets stars
Q. How big can my Avatar be?
100x100 pixels max dimension, 15KB max file size.
Q. What is the maximum size of a signature?
600x90 pixels max dimension, 100KB total max size.
Q. Why can't I post a topic in For Sale?
Only Admins, Moderators, Members and Sponsors can post new topics in the For Sale forum. Commercial posts (posts advertising parts for resale) are not permitted by anyone.
Q. Why are most of the topics in Site info locked?
Topics in Site Info are locked when resolved or answered. Discussions remain open while relevant and are then locked.
If you are having trouble accessing or using s2ki.com's website please check the link above. If you can't find the answer to your problem there then by all means post a question in the Site Info forum for us to try and answer. We can't offer basic browser help to everyone on the Internet but we'll do what we can to help you access the site and use it's features.
I Can't Post!!
This is the #1 problem anyone has. To post you need to make sure you've done 3 very important things:
1. You registered an account. You must have an account to post here.
2. You confirmed your registration by clicking the activation link in the Validation Email you were sent. If you registered but were not sent an email with instructions on activating your account try these things in order:
- Click this link to have it resent; maybe it was lost
- Check that the email address in your profile is correct; maybe you made a typo?
- Send an email to our email auto-responder. If you don't get a message back then you are unable to receive email from us. Talk to your ISP or IT staff. When the auto-responder successfully sends back a "pong" message, try the Resend Validation option again.
3. You are actually logged in! Yes I know it seems obvious but many times we hear from people that they can't post messages only to find out they haven't logged on. It may be a new computer or browser or even just a change of location. Make sure you see "Logged in as: <your name>" at the top of this page and not "Welcome Guest". If you see "Welcome Guest" then click the Log In link to the right of it.
Other things which have caught people out include:
1. You changed the email address in your profile. If you change your email address then you MUST revalidate and activate your account. Follow the instruction above if you didn't receive an activation email after you made the change.
2. Cookies are disabled/blocked. We require cookies to know you who you are between pages. Many firewall and Internet security packages or even your browser have options which block or prevent us from keeping this information current. If we can't know who you are we can't keep you logged in. Check your internet security settings and make sure they aren't too strict for a site like this which involves a lot of interaction. Specifically check for:
- Javascript is enabled for this site. We need it
- Java applets are enabled, some features may require it
- Popups are not blocked. We use popup windows for many things and if you have them blocked for this site some things aren't going to work right. We never popup ads or anything unrelated to actually using the site's functions
- Cookies are enabled. We need them to keep you logged in to the site. There is an option on the login page named "Remember Me" you can use if you want to discard our cookies (like on a shared computer at school, a library or Internet cafe) after you close the browser.
I can access the site from work but not from home (or vise versa)
The most likely problem here is that your ISP is using an IP address block which has only recently been assigned. We screen out addresses which aren't assigned to anyone. This list get updated periodically but may be out of date. If you have this issue make sure none of the issues above exist and then let us know. Give us your IP address if you have it.
I can see some images but not others
Some image links maybe simply be invalid. If this problem is wide spread (lot of images you can't see or are broken) then check your firewall software. This is a known issue with Norton Firewall for Windows. Make sure the option to allow dynamic images or images without a specific file extension (.gif, .jpg, .png, etc.) is enabled. Some images may be generated by our servers on-the-fly and their URLs may not have an image file name but rather are for a script.
The layout of the site is weird
If things seem disjointed, messed up or simply don't look right it may be the browser you are using. We have designed the site for use with the Firefox 1.x browser. Other browsers may not fully support the standards for how the site is encoded and tagged. IE6 and Safari also work ok but your milage will vary as your browser gets older and more obsolete. If you are using Netscape or IE 4 then don't call us we'll call you!
Do yourself and everyone else a big favor. Go to Firefox Home Page and download and use Firefox.
If you have other issues we haven't covered please let us know. I'll keep this FAQ as up to date as possible and as other issue become common.
Questions and Answers
Q. Just wondering how this stars system works..
One star for every full or partial year since registration.
Q. Who gets stars?
Admins & Moderators (Blue), Gold Members & Community Organizers (Gold), Members (Red)) and Sponsors (Green) get stars.
Q. Who can have a custom Avatar?
See Who gets stars
Q. How big can my Avatar be?
100x100 pixels max dimension, 15KB max file size.
Q. What is the maximum size of a signature?
600x90 pixels max dimension, 100KB total max size.
Q. Why can't I post a topic in For Sale?
Only Admins, Moderators, Members and Sponsors can post new topics in the For Sale forum. Commercial posts (posts advertising parts for resale) are not permitted by anyone.
Q. Why are most of the topics in Site info locked?
Topics in Site Info are locked when resolved or answered. Discussions remain open while relevant and are then locked.
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