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ITIL Foundation Certification

 
Old 05-12-2015, 01:03 AM
  #11  
 
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I agreed with UN here. It's not customer-centric at all. And if you give someone 5 days, they inevitably take 5 days just to look at the request... minimum! Successful change management (and business) is based on communication, agility and integrity. Not SLAs and KPIs.

Edit - agree Ben. The chuffing CMDB!!
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Old 05-12-2015, 01:04 AM
  #12  
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I don't get these people who bleat about how crap ITIL is and how pointless Prince2 is etc. They never seem to offer a viable alternative and I'd love to see how their organisation operated without at least a basic approach to the service they provide.

The point is they these are "frameworks" and most organisations will take a pragmatic view as to how they are implemented in their organisation. The issues come if you try and dogmatically shoehorn them into somewhere they dont fit without making some adapatations to meet the way your organisation works.

Find out all you can about ITIL and take the bits from it that work for you.

I got certified with QA and they seemed pretty good.
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Old 05-12-2015, 01:49 AM
  #13  
 
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Enterprise Agile Andy. And Systems Thinking if you must.

But mostly common sense and communication .
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Old 05-12-2015, 02:42 AM
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Originally Posted by Ultra_Nexus View Post
They are referring to the decimal places after 99%. Three nines would be 99.999% uptime per year and you can work out the actual time the service is allowed to be down.
In my experience, three nines is 99.9% http://en.wikipedia.org/wiki/High_availability
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Old 05-12-2015, 02:56 AM
  #15  
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ITIL is OK, its all about choosing what fits your business. If you try and implement it all blindly you're going to have a bad time. Personally I found the Strategy and CSI elements quite interesting - but again only certain pieces are beneficial to how we do what we do.

I like ITIL as a rough framework, but would certainly agree that just a manager-type with this training would be dangerous! A well experienced and/or techy person looking to branch into IT management will see what's of benefit or not and use it appropriately.
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Old 05-13-2015, 06:25 AM
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Originally Posted by andy2000 View Post
I don't get these people who bleat about how crap ITIL is and how pointless Prince2 is etc. They never seem to offer a viable alternative and I'd love to see how their organisation operated without at least a basic approach to the service they provide.
Agreed.

Sure something like system change can be implemented off the cuff with minimum fuss on most occasions, but when that doesn't follow a defined process sooner or later it will go tits. Fine when you're tinkering with your 386 at home, not so good when it's a managed service for a multi-million £ client.

It has it's purpose and it's worth knowing, to what level will depend on your role I guess.
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Old 05-13-2015, 06:40 AM
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I did my ITIL v3 stuff with QA, and they were very good.

I booked about 12 people on it, and everyone found it equally as good.

HTH!
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Old 05-13-2015, 08:17 AM
  #18  
 
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Following a defined process is not a bad thing. Certifying it for profit is.
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