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The fundamentals of a service department

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The fundamentals of a service department

 
Old 10-16-2000, 08:51 PM
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Could someone please explain to me how one would get a job as a service writer for a dealership? Does one attend school for this? It just occurred to me I never knew that information.

However the case, one thing's for sure, being knowledgable about cars is definately not a requirement. I'm quite confident of this. It would appear many I've come in contact with don't even really like cars, nor do they even like customers. I sometimes wonder why people do things they hate on an everyday basis.

I think if I were to have a service department in a dealership, I believe a service writer should be a graduated master technician, you know, the top of the food chain guy. The guy that gets the most technical jobs. These guys can't turn wrenches forever, so why not move them up to a job more suitable to those which have physical limitations which have developed over the years (ie, arthritis, hurt on the job, etc)? It's certainly a natural progression, and never again would you have a service writer who has no clue as to what stainless steel brake lines are, or what a "pumpkin" is.

Have I lost my mind to this exploding rear end, or what do you all think?

PS - no disrespect meant to anyone here who is a service writer, I am just generalizing those I've come into contact with in the last few years.
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Old 10-16-2000, 10:09 PM
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Service writers are people who weren't nice enough to be parking officers.
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Old 10-16-2000, 10:43 PM
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What do you think they get paid?

You get what you pay for
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Old 10-17-2000, 03:34 AM
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Sometimes I think they're people who couldn't pass the Civil Service Exam.
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Old 10-17-2000, 04:22 AM
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Have I lost my mind to this exploding rear end, or what do you all think?
If that is where your mind was in the first place.....
 
Old 10-17-2000, 04:40 AM
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Moving to OT forum...and Bieg, please refrain from comments like that, especially since you weren't mentioned in the first place. And VT, please don't take the bait.

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