I had a '02 RSX Type S bought new from my local Acura dealer Sep/Oct of '01 (don't remember which month). I had nothing but grade A excellent service from my dealer, although all my stops were scheduled maintenance. The only thing bad I would say about the experience would be other mofo's getting to the dealer early and taking all the Acura loaners, and occasionally I'd get shafted with an American car loaner, which I truly hated I quickly figured out to get my serviceman to hold a TL/TSX/RSX for me, or get there as early as everyone else.

You want horror and nightmare stories of service, go check out g35driver.com

Hopefully someone will get you sorted.

 

[QUOTE=ralper,Jul 28 2005, 05:57 AM] Yes, I bought the car at this dealership, and have had all of the routine service done there too.

The last time I brought the car in for service, I was the third person there in the morning.

 

I don't where the lines meet between Honda & Acura in their corporate set up but here's some high level Honda contacts:

Contacts at Honda:
American Honda Motor Co., Inc.
National Consumer Affairs
1919 Torrance Boulevard
Torrance, CA. 90501

Sherry Hayes (310) 783-2000
Manager of National Consumer Affairs [Customer Service]
Address above

Koichi Kondo (effective 04/01/04)
CEO American Honda Motor Co., Inc.

Richard Colliver
Executive Vice President
American Honda Motor Company, Inc.
P.O. Box 834070
Richardson, Texas 75083

Mr. Takeo Fukui (As of June 2003)
President & CEO
Honda Motor Co., Ltd.
2-1-1 Minami-Aoyama
Minato-Ku Tokyo 107
Japan

 

That's who gave me the 14 day appointment.

 

Thanks Dave. I'm going to try a few of these today.

 

Good luck. I have had similar experinces in the past. Not with cars but I found it easier to start at the top of the chain and work down. The CEO as a start. In the process, I contacted the BBB and Chamber of Commerce.

 

Rob, at the least, you should call them back and ask them when you can pick up your loaner car. Make them come through on their promise.

 

Sorry, to hear about your problem with the Acura dealer. I don't have anything but praises for my local Honda and Acura dealers. Hope you will find a resolution soon by contacting the Honda/Acura top management. Keep us posted.

Cheers,

 

Sounds like it's merely a case of a bad apple in the basket. I wouldn't make summary judgements against Honda or Acura because of that one bad apple (dealership). We've all heard about the bad Honda dealerships and the good Honda dealerships. I guess that's the way it is.

I must say in this regard I am very fortunate and grateful. We have Jeff (Hardtopguy) at Ganley Honda for the S. I also have great service from BMW Cleveland. I ALWAYS get a loaner there and they don't hound me to bring it back by any certain time. Once, the service was finished on my 3 series but I couldn't get to the dealer by 6PM. I kept the loaner another day and they really didn't care.

I haven't taken the TSX in for anything yet so I'll keep my fingers crossed for the trifecta.

 

I agree with that. I've heard from too many people who are happy with their Acura Dealer to pass judgement on every one of them. This dealer, Acura of Denville, has turned sour. It is a very different dealership from the time that we originally bought the car.

In 2003 our experiences with this dealer were very pleasant. The purchase negotiations were friendly, and our service appointments were fine. We never had to wait more then a few days, and the work was always done properly. Most often, I'd get a call in the early afternoon advising me that the car was ready and that I could come to pick it up at any time. Like you, I was never pressured to return the loaner car. (Usually an RSX. I started looking forward to my service appointments so that I could drive the RSX.)

Lately, this hasn't been the case. Before we bought Liz and Andrew their Civics we were considering a TSX. We visited this dealer and were unpleasantly surprised at how abrupt and arrogant they were. My last service visit was a nightmare, as I've already posted. The only reason they finished the car that day (at 6:00 PM) was that they didn't want me to have the loaner over the weekend.

I mentioned this to one of my neighbors and she agreed. She had been in the market for a TSX, and eventually bought it from another dealer. When she went into this dealer, dressed in jeans and a tee shirt, she was ignored. When she asked to speak to a salesperson she was treated very poorly.

I'm not sure if this dealership changed ownership or management, but it isn't the same place that it was a few short years ago.

Remarkably, Liz called the dealer today. She asked for an appointment when a loaner is available. She didn't tell them the problem, only that the car needs service. She was given an appointment on August 5th. Five days earlier than the appointment that they gave me. Something sounds fishy to me.

As for Honda dealers, my local dealer, Joyce Honda, is very much like your Ganley Honda, only considerably smaller. It is a pleasure to do business with them. They have always treated me fine in both the sales and service departments.