I've been a customer for a few years, but recently got a set of brake pads sent to me that were totally the wrong fitment, not even close. It sucks that I have to send them back to Rockauto at my cost as it wasn't my fault, and Rockauto has no customer service reps to speak with. Shipping cost is almost the same as the cost of the product, so I'm getting screwed on that one. I'm sending them back to make a point and a friendly letter telling RA how I got shafted on this order. I don't know how a company can operate with no one to deal with customer issues.

 

If they don't make something right that was THEIR problem, complete a BBB complaint. After multiple e-mails trying to resolve an issue on their end, I had to fill out a BBB complaint then they eventually made things right.