Whats up with Moddiction customer service.
#31
Been trying to order engraved anvil 2 shift knob for two weeks and can’t get a reply. Called 5 times, left messages 3 times and emailed him twice. I’m trying to give him my money but apparently he has enough. Anyone have any suggestions for something similar to anvil 2? Thanks and sucks to see moddiction on a thread like this.
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Dynamic (08-02-2022)
#32
Been trying to order engraved anvil 2 shift knob for two weeks and can’t get a reply. Called 5 times, left messages 3 times and emailed him twice. I’m trying to give him my money but apparently he has enough. Anyone have any suggestions for something similar to anvil 2? Thanks and sucks to see moddiction on a thread like this.
Ended up getting the Mugen CF round shift knob.
Last edited by silenc3x; 01-04-2019 at 07:10 AM.
#33
Don’t waste your time with Moddiction. He clearly doesn’t care anymore. Many people have tried calling and emailing to get their items shipped, including me, and he doesn’t respond. I then disputed through PayPal and immediately got my money back with no apology or explanation. I contacted schmuck directly to get a catch can and he sent it out the next day. Jason also apologized for what I went through with moddiction. Now that is good customer service.
Moddiction-
Jason Schmuck-
Moddiction-
Jason Schmuck-
#34
Don’t waste your time with Moddiction. He clearly doesn’t care anymore. Many people have tried calling and emailing to get their items shipped, including me, and he doesn’t respond. I then disputed through PayPal and immediately got my money back with no apology or explanation. I contacted schmuck directly to get a catch can and he sent it out the next day. Jason also apologized for what I went through with moddiction. Now that is good customer service.
Moddiction-
Jason Schmuck-
Moddiction-
Jason Schmuck-
#35
I waited almost a year to get a shift knob I ordered that was in stock (Anvil engraved). I never got it because it didn't exist but I did settle for another at a reduced price (Anvil non engraved). I'm pretty sure this company is legs up by this point.
-Maniac
-Maniac
#36
Community Organizer
I still see him posting knobs being available on FB, but I trust it as far as I can throw him. After some of my own experiences and what I've read, I'll never order from him again. I found an even better knob for what I wanted from another manufacturer that has top notch customer service.
#37
I still see him posting knobs being available on FB, but I trust it as far as I can throw him. After some of my own experiences and what I've read, I'll never order from him again. I found an even better knob for what I wanted from another manufacturer that has top notch customer service.
#38
I was always very satisfied dealing with him when he was at his original location which I believe was PA, he always got back to my questions and delivery of parts was great. After he moved to his other location it seemed that things changed. Perhaps he was running the business part-time and working at some other profession, something clearly changed. I don't have a bad word to say about him but I know what it is like to have disputes with vendors and It is super frustrating.
#39
I was about to create a topic about communication with Moddiction before noticing this thread. I placed an order a month and a half ago and have not received the item. It's a small purchase but the concept of ignoring the initial order - ignoring an email from me 2-3 weeks later asking about shipping or if the item was back ordered - and then ignoring a follow up email to that due to not hearing back at all is pretty frustrating. Phones are never answered.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
#40
I was about to create a topic about communication with Moddiction before noticing this thread. I placed an order a month and a half ago and have not received the item. It's a small purchase but the concept of ignoring the initial order - ignoring an email from me 2-3 weeks later asking about shipping or if the item was back ordered - and then ignoring a follow up email to that due to not hearing back at all is pretty frustrating. Phones are never answered.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.
Basically from what I can tell is just dispute my purchase in PayPal at this point?
Glad I ordered and received my Anvil 2 many years ago before they went to shit.