I have received three calls from the same city employee advising we need to get our water meter changed at my place of employment.

She starts the call out the same each time. "We need to make an appointment to change the water meter at ____ Main Street. I advise her that is not our address, and along the way we have learned our meter is a different type and not one to be changed at this time.

Again this AM I get the call. I reminded her she has called before our address is not the address she is calling about and to please correct her records.

I got the bum's rush/blown off and I think it's time for me to call someone in that department and ask they remove our phone number for that address of record.

Customer "non service" is the norm.

 

Supervisor!

 

I called back. As it happens, they contract the meter changes out to another company. First they gave me a number to call. That didn't work. That's when I called back the city and politely requested they call the folks they contract with and clear up the phone number issue.

We'll see.....

 

why not just make the appt for say 10:00 next tuesday for XX main street

 

I should think like you more often, but that could get me in trouble.

 

Why? You only answering what they are asking you.

 

Tell them that you don't want the meter changed and far as you are concerned they can shut the water off.

 

Tell them the building burned down.
My +1 keeps getting calls from a couple charities. We can't get them to stop. So I now tell them when they ask for her that she doesn't live here anymore. So far so good. With the divorce rate high as it is, it's totally believable.

 

There is that possibility if you don't respond. I don't know who my "neighbors" are that need to have the meter changed, but I'd hate to see them go without water.

 

^ chances are they would attempt to turn off yours...