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HKS SC kit topic

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Old 10-02-2017, 01:06 AM
  #1831  
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Originally Posted by johnckeen
Sounds bad,
I've had my charger off twice now (blue loctite on all bolts when installed) and been on one track day with zero issues.
Hopefully these failures are few and far between!
When i installed mine the 3 bolts that held it to the main plate were stripping, when i have come to take the charger off 2 have stripped completely, so i have had to take the charger off with the plate. Which is exactly what i said would happen when i installed it, i did in fact ask HKS/Hendy for new bolts but never got any when i initially installed it.

As for the failure, its common enough that my friend also suffered the same issue so i hope no one else that bought the kit ends up the same way, it seems to be around 1-1.5 years mark it happens.
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Old 10-02-2017, 01:08 AM
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Ok - I have been in contact with HKS and we will arrange the charger unit to be sent to them as soon as possible. Initial conversations were very positive and all going well we will have a new charger to you within 10 working days from HKS Europe.

I'll arrange for a courier label to be sent to you Dean - I'll email you all the specifics.
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Old 10-02-2017, 01:22 AM
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I have the warranty (RGA) forms here already from HKS - we just need to arrange the collection from you and back to us Dean.

Si
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Old 10-02-2017, 01:26 AM
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That's amazing news Simon, Thanks so much for your help! Looks like HKS are coming good!
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Old 10-02-2017, 03:37 AM
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Originally Posted by Si@Hendy Performance
Ok - I have been in contact with HKS and we will arrange the charger unit to be sent to them as soon as possible. Initial conversations were very positive and all going well we will have a new charger to you within 10 working days from HKS Europe.

I'll arrange for a courier label to be sent to you Dean - I'll email you all the specifics.
Top work Si,
We'd be lost without you
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Old 10-02-2017, 07:34 AM
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Originally Posted by johnckeen
Top work Si,
We'd be lost without you
All packed up waiting to be collected tomorrow by the courier Simon arranged, if all goes to plan new charger within 10 days. Quite honestly im gobsmacked at the service
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Old 10-02-2017, 10:42 AM
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Stunning response from Simon @ Hendy. Top work!
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Old 10-02-2017, 05:38 PM
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Originally Posted by Si@Hendy Performance
I have the warranty (RGA) forms here already from HKS - we just need to arrange the collection from you and back to us Dean.

Si
Any chance I can msg you if I have any issues with my charger here in Canada? Would be great to actually deal with someone I can communicate with!

You guys in the UK and Europe are lucky!
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Old 10-02-2017, 11:54 PM
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Originally Posted by S2K4WIN
Any chance I can msg you if I have any issues with my charger here in Canada? Would be great to actually deal with someone I can communicate with!

You guys in the UK and Europe are lucky!
I can try but if the kit was not sourced and sold by us/HKS Europe I cannot guarantee we will be able to help?
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Old 10-03-2017, 03:29 AM
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Be interesting to see what HKS feed back.
At least we have Si on it!
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