IAmTheRealAsif

Hello everyone,I just wanted to share a bad dealership experience. I have a 2008 S2000 CR, that I brought into my local Honda dealer for spark plugs/valve adjustment. When I went to go pick it up the next day I notice a bunch of paint is missing from my front bumper and it is pushed in. I told the service guys and without even looking at it he says "That was already there this morning." They told me there was nothing they could do, and I had to call a manager. I called him today and he denied everything and said the tech didn't hit it. He told me if somebody else hit the car on their property and they didn't know it's not their fault. (Sidenote: He put my dipstick in backwards after the valve adjustment)He told me best thing he could do was have his body guy look at it and MAYBE fix it. I'm not sure I trust that dealership anymore so I called Honda of America. They told me he would reach out to me. I already asked the service manager if I could take it to a different body shop and give them the quote and he said no. If my only option is getting it fixed at his dealer, I might just eat the cost and go somewhere else. Thoughts?

Manga_Spawn

This is the exact reason I won't take my car to a dealer. They are just terrible. Don't just eat the cost. Do you have proof of the condition prior to the car being at the dealer? Can you post a picture of the damage?

V6 Donut

Sorry to hear about your experience, another reason I wont go to the dealer. Sorry to hear about your experience.

blueprint

you brought the car into the dealership for a valve adjustment?? LOL big mistake bro.

where are you from? im sure your local section can direct you to a shop that specializes in S2000's vs. a regular honda mechanic that is not use to working on performance oriented cars.

Beard

IAmTheRealAsif, I feel for you, that is not how a dealership should operate.

The only action I can think of is to get pictures of the damage before/after and post to social media/online reviews next. Don't slander the dealer but post up your bad experience with the details (the dealers facebook page, instagram, review sites, ect). You'd be surprised how much negative press can hurt a business for not treating the customer correctly. If nothing comes of it, at least you are warning the next potential customer of how they handle their customers.

Vanishing Point

Sorry to hear of your troubles IAmTheRealAsif. Hope this get's resolved, have you or did you contact your insurance when you first observed the damage?

IAmTheRealAsif

Unfortunately, I don't think I have any real proof of the cars condition prior to the dealership. I have a picture on my phone but I'm having trouble posting it. I'm trying to get it uploaded right now.

Thanks I appreciate it.

I agree in hindsight, that was a big mistake. I'm around Philadelphia area. Funny thing is I read the DIY on here like 20 times, but I figured they knew what they were doing. I just hope they didn't mess up my valve adjustment too.


Thanks man. I agree, everyone there was really shady and nobody wanted to help me out. My moms Infiniti FX37 was getting service and her car got hit at the dealer. They called her and offered to fix it. It was all good. The only thing is I don't have any pictures of that specific area of my car prior to the dealership. I did take a picture of the car at the dealer when I saw the damage. You can't see the location of the picture though. Maybe I could pull the metadata haha. I'm going to see if they want to make this right. If not, I will def. let more people know about this.


Thank you. I didn't call my insurrance yet. It happened on a Friday or Saturday when it was at the dealer. Do you think it would be too late to report it?

IAmTheRealAsif

The scuffs on the tow area were already there. The damage is the black marks right above that. Also it's hard to see but the bumper got pushed into the headlight and there are some tiny cracks there.

azberlinacr

This exact same thing happened to me with my GTI at the VW dealership. They damaged the drivers side front part of the bumper and fender. They also claimed the damage was there when I brought it in, and tried showing me grainy pictures from their cameras (which didnt show anything really).

Luckily, they had not done the intitial walk around of the car when I first brought it in, so they had no proof that it was damaged when I brought it in. I had to get the car fixed through insurance however. I paid the $500 deductible, but then State Farm went after them for the amount of damage and the deductible cost, and I got a $500 check back. It also didnt affect my rates since it was a subrogated claim.

My advice, see if they did a pre inspection walk around on the car when it first came in, and you might have room to work with them.

freq

That dealership has cameras. They HAVE to. Getting someone to find the footage of your car getting hit will be impossible.

So many other places you could have gone to around PHL for this work. My house for instance..... we do Billman meets every 6 months. I'm in the 18067.