Cox email went out from this weekend until just a few minutes ago. They lost all of my accounts and emails since I left town last Thursday!

They were able to get my three main accounts back, but no email yet.

If anyone sent me an email, please resend it. I was able to figure out the Private Messages and stuff that did not involve Cox.

Thanks,
J

 

Tell me about it...
The Cox mail is so unreliable

I hope they get their stuff together soon

Jer

 

Are you guys using Cox dial-up or cable?

I have cable and did not have a cut in service during the period that walkabt mentioned.

Also - during the cuts in service that I have experienced - I did not lose any email (I am using webmail).

- William

 

I am on cable internet. I download my email from their server to Outlook 2002, a thousand more useful features than the webmail program offers. I set Outlook 2002 to grab my email every minute in case a problem like this occurs, except when I leave town and then I shut my system down. I was gone for a couple days and the server in Chandler went out, no backups apparently, since the level 2 guys said everything they could get off the server was there. I only had 9 emails from the current day, not the several dozen I would have received in the period it was down.

The Tempe/Chandler email servers seem to go down a lot. I do get a very fast connection when it works here, over 2.5Mb/sec and I am very pleased about that.

The worst part is when the email goes down they always ask me for my email passwords, so they can "check it out!" NEVER give out a password. I always have them temporarily reset to a basic password to test it. Then change it later.

 

I get 3.7 to 4.3Mb/sec most of the time here in Fountain Hills - we do not have the population density that some areas have.

I use the webmail - just because I need access from home, work, travel, etc... and it is easier.

The only big problem I have with Cox is that they never know anything about area problems when I call in for assistance because of a dead conenction. In most case it is only down for a few hours though.

 

WLaurent,

Please go to DSLreports.com, DLSR Tools, Speed test.
http://www.dslreports.com/stest

Click on the Megapath, CA link. I would check what they state you are receiving. Please post a screenshot of the report.

The technology Cox uses shouldn't go above 3Mbits/sec, unless they changed something.

I would appreciate seeing that it is possible so I can check into it.

Thanks.

 

Here are 4 caps from different runs

The first 3 are from Toast, from 3 different servers - they seem to vary depending on which server you select and vary slightly (10-15%) when you do back to back repeats from the same server.

The last image is from the DSLReport link you provided. I had to click the start button 5 times before it allowed me to run the test - kept getting "Server Busy" and no test.

I like that the DSLReport site gives you your upload speed also - thanks for the link.

- William