Dear Sir,

I am writing to say how dissapointed I was with your service, or lack of service should I say when recently visiting your Southampton Lodge Road branch this Saturday(3rd May 08).

At around 11am I drove my car to your branch(my nearest and most convenient tyre/exhaust centre).

I entered the reception area and asked the gentleman on reception if it would be possible for Kwik Fit to fit 2 wheels and tyres to my car( I had them in the boot ) - hopefully not a major job. He said he wasnt sure and asked what I can only assume was the duty manager/team leader.

The person in question(I would describe him as about 6ft, black with glasses) rudely replied to me "NO".

Not - "No Im sorry we are rather busy, sorry we cant help today" or "Im really sorry sir but Saturdays are our busiest time - can we book it in for another time?" any of these or similar answers would have been fine! But a one word answer?

I wonder is this how you treat all of your customers? Is this someones idea of customer care? I would have thought common courtesy and manners should come for free at least, or if not be taught before letting your staff loose on the general public.

I look forward to your comments

regards

Andrew Powell

 

wasn't that **** from the Halifax ads was it?

 

Had the exact same thing from National Tyres.... on questioning them why "No", it apparently company policy not to fit any customer purchased parts. All parts fitted must be purchased in store... Maybe its the same thing??

 

I've been boycotting KwikFit for years now.

Had a problem with their car insurance arm when they wouldn't requote me for insurance renewal after/in the middle of a "No fault claim"

I'll never go back.

 

Does not suprise me.

These guys are incapable of taking anything for cash either. They work to the rule, no more, no less.

You get a much better service if you flash a few notes and talk cars with some of the back street guys.

 

Last place on earth I would trust with any thing to do with my motors.

Take note.


Russ.

 

I wouldnt normally use them ,however they are so near I thought hell why not give them a go. Lesson learned, ****s.

 

Probably good idea he didn't change them as he may have nicked the wheels.

 

What tyres are you using, hope they are not that pirelli cr*p. Pilots I am guessing?

 

You dont know sometimes.

Russ.