What's on your clipboard right now?
Moderator
Joined: Sep 2004
Posts: 109,435
Likes: 1,651
From: SJC
Joined: Jun 2001
Posts: 88,444
Likes: 21
From: Pt. A to Pt. B via VTEC!!
Hi Carol,
We apologize for the confusion. When an order is finalized on our site, you are taken to a delivery information page of the shopping cart. Right above the shipping method information is the following statement;
"If you have ordered an oversized or FOB item, or have requested delivery outside of the continental US, you will incur additional shipping charges than those that appear here. You will be emailed separate from your order acknowledgment your final order total."
We will hold the order for you, and wait for your instructions.
We apologize for the confusion. When an order is finalized on our site, you are taken to a delivery information page of the shopping cart. Right above the shipping method information is the following statement;
"If you have ordered an oversized or FOB item, or have requested delivery outside of the continental US, you will incur additional shipping charges than those that appear here. You will be emailed separate from your order acknowledgment your final order total."
We will hold the order for you, and wait for your instructions.
Joined: Jun 2001
Posts: 88,444
Likes: 21
From: Pt. A to Pt. B via VTEC!!
Hi Carol,
The rulers you mention are small enough to go in a global priority special rate envelope. The merchandise you ordered from us is not. For the safety of the shipments all international orders ship in double corrugated boxes to assure safe arrival!
We gather our shipping rates from the U.S. postal services international postage calculator. We DO NOT add additional handling costs and bill what the post office charges us based on weight.
Here is the U.S. Postal Services web site for calculating international shipments.
http://ircalc.usps.gov/
The rulers you mention are small enough to go in a global priority special rate envelope. The merchandise you ordered from us is not. For the safety of the shipments all international orders ship in double corrugated boxes to assure safe arrival!
We gather our shipping rates from the U.S. postal services international postage calculator. We DO NOT add additional handling costs and bill what the post office charges us based on weight.
Here is the U.S. Postal Services web site for calculating international shipments.
http://ircalc.usps.gov/
I wish she would just go away already! 
Joined: Jun 2001
Posts: 88,444
Likes: 21
From: Pt. A to Pt. B via VTEC!!
Hi XXXX,
Thank you for placing your order #442 on our website http://www.painelearning.com
Your order is ready to ship.
Shipping charges to Canada from the US postal service are as follows;
Global Priority Mail-Flat rate envelope (large) $7.50
Your new order total will be, $16.49 USD.
Please confirm the new total, and we will ship you order immediately.
Once again, we thank you for allowing us the opportunity to serve your educational needs.
Thank you for placing your order #442 on our website http://www.painelearning.com
Your order is ready to ship.
Shipping charges to Canada from the US postal service are as follows;
Global Priority Mail-Flat rate envelope (large) $7.50
Your new order total will be, $16.49 USD.
Please confirm the new total, and we will ship you order immediately.
Once again, we thank you for allowing us the opportunity to serve your educational needs.
Thread Starter
Joined: Aug 2002
Posts: 28,136
Likes: 8
From: Seattle, Washington
Joined: Jun 2001
Posts: 88,444
Likes: 21
From: Pt. A to Pt. B via VTEC!!