Dealer Error? Drain plug fell off
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Dealer Error? Drain plug fell off
Took wife's Ap1 to get an oil change at the local Honda dealership....
Few days later, wife takes car to work, and on the way home, she hears a loud clapping sound and immediately shuts the car down (fortunately right at the driveway)..
Oil everywhere in the engine bay....
Friend of the family (local mechanic) takes car to see what happened, and notices that there is no drain bolt.
One would assume that the dealership did not torque to spec, and the motor nearly seized.
What should I (or my wife) do from here, and what sort of expectation should we have in terms of followup.
Few days later, wife takes car to work, and on the way home, she hears a loud clapping sound and immediately shuts the car down (fortunately right at the driveway)..
Oil everywhere in the engine bay....
Friend of the family (local mechanic) takes car to see what happened, and notices that there is no drain bolt.
One would assume that the dealership did not torque to spec, and the motor nearly seized.
What should I (or my wife) do from here, and what sort of expectation should we have in terms of followup.
Joined: Jun 2003
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Clearly i think a talk with the service manager, or general manager of the dealer is in order. If the motor is in fine working order, i think the best you can expect is for proper documentation that honda did this to your motor, so later on down the line if the motor fails honda wont try and blame it on you. Sadly besides a new oil plug and thats probably all you are going to get, but push for free service or something to that effect, even though you probably wont want this dealership servicing your car again. Keep us updated
Joined: Dec 2004
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From: Land of Cincinnati Chili
Same thing happened to me. Actually, Honda has no liability here. Only the dealer does. I would imagine that there was still oil pouring out of the crank case when she shut the motor down?
Personally, I got a free 30K service out of the deal and a pledge that "we will stand behind the engine since you get your service work done here.
Actually, I do have a written "lifetime powertrain warranty" from the dealer I bought the car from as long as they do the service on the car. It's probably worth the piece of paper it is written on.
One thing I would do, is to make sure you get this oil filter and the next one. Have them cut open and inspected for any evidence of metal. Rings are not so much an issue as an oil film will stay there for a pretty long time. A compression test will show any major ring damage. Biggest concern would be main bearing lack of oil.
It's important to get them to admit in writing what they did.
In my situation, I was happy to say that the filter was absolutely pristine 5000 miles later (they never changed the filter after the plug fell out, just filled with a new oil plug.
Personally, I got a free 30K service out of the deal and a pledge that "we will stand behind the engine since you get your service work done here.
Actually, I do have a written "lifetime powertrain warranty" from the dealer I bought the car from as long as they do the service on the car. It's probably worth the piece of paper it is written on.
One thing I would do, is to make sure you get this oil filter and the next one. Have them cut open and inspected for any evidence of metal. Rings are not so much an issue as an oil film will stay there for a pretty long time. A compression test will show any major ring damage. Biggest concern would be main bearing lack of oil.
It's important to get them to admit in writing what they did.
In my situation, I was happy to say that the filter was absolutely pristine 5000 miles later (they never changed the filter after the plug fell out, just filled with a new oil plug.
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Joined: Nov 2005
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From: Los Angeles, CA
Originally Posted by SheDrivesIt,Jul 9 2007, 09:42 AM
Same thing happened to me. Actually, Honda has no liability here. Only the dealer does. I would imagine that there was still oil pouring out of the crank case when she shut the motor down?
Personally, I got a free 30K service out of the deal and a pledge that "we will stand behind the engine since you get your service work done here.
Actually, I do have a written "lifetime powertrain warranty" from the dealer I bought the car from as long as they do the service on the car. It's probably worth the piece of paper it is written on.
One thing I would do, is to make sure you get this oil filter and the next one. Have them cut open and inspected for any evidence of metal. Rings are not so much an issue as an oil film will stay there for a pretty long time. A compression test will show any major ring damage. Biggest concern would be main bearing lack of oil.
It's important to get them to admit in writing what they did.
In my situation, I was happy to say that the filter was absolutely pristine 5000 miles later (they never changed the filter after the plug fell out, just filled with a new oil plug.
Personally, I got a free 30K service out of the deal and a pledge that "we will stand behind the engine since you get your service work done here.
Actually, I do have a written "lifetime powertrain warranty" from the dealer I bought the car from as long as they do the service on the car. It's probably worth the piece of paper it is written on.
One thing I would do, is to make sure you get this oil filter and the next one. Have them cut open and inspected for any evidence of metal. Rings are not so much an issue as an oil film will stay there for a pretty long time. A compression test will show any major ring damage. Biggest concern would be main bearing lack of oil.
It's important to get them to admit in writing what they did.
In my situation, I was happy to say that the filter was absolutely pristine 5000 miles later (they never changed the filter after the plug fell out, just filled with a new oil plug.
Demand a lifetime warranty on the enigne..drive it to the ground, then ask for a new motor.
I was just kidding about the last part.
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Originally Posted by Mocky,Jul 9 2007, 08:45 PM
Jen? 
