Excellent customer service !
Thread Starter
Registered User
Joined: Aug 2003
Posts: 21,530
Likes: 17
From: Gleening the apex
Excellent customer service !
I ran into an issue late Sunday night and placed an order online with......Hardtopguy.com
I was presently suprised to see an email come thru Monday before lunch with a confirmation and a Fed-X tracking number attachment
........and just a few moments ago after finishing with dinner this evening the Fed-X driver dropped it off at the door. Not only did my package arive safe and sound but a few small items were thrown in for free to finish the project.
That is outstanding customer service
Jeff Goetz is top shelf in my book and his operation is the reason why I love the S2000 community.
I just wanted to say thanks
I was presently suprised to see an email come thru Monday before lunch with a confirmation and a Fed-X tracking number attachment
........and just a few moments ago after finishing with dinner this evening the Fed-X driver dropped it off at the door. Not only did my package arive safe and sound but a few small items were thrown in for free to finish the project.
That is outstanding customer service
Jeff Goetz is top shelf in my book and his operation is the reason why I love the S2000 community.
I just wanted to say thanks
Registered User
Joined: Apr 2003
Posts: 5,539
Likes: 0
From: Santa Monica
I'm happy you got such excellent service. My experience with HT Guy has been terrible. 
My many emails and phone calls were almost never returned, items were rarely shipped when promised, (numerous deadlines missed and promises broken) and even though I returned a differential core in person, it took nearly 45 days to get my $1000 deposit back. 
This all happened after I'd bought nearly $10k in parts, bought many raffle tickets, and even given the guy a few fast laps around Cal Speedway. (Maybe I shoulda driven slower?)
I'm glad for those that were treated right, but Ganley Honda will never see another penny of my business.
My many emails and phone calls were almost never returned, items were rarely shipped when promised, (numerous deadlines missed and promises broken) and even though I returned a differential core in person, it took nearly 45 days to get my $1000 deposit back. This all happened after I'd bought nearly $10k in parts, bought many raffle tickets, and even given the guy a few fast laps around Cal Speedway. (Maybe I shoulda driven slower?)
I'm glad for those that were treated right, but Ganley Honda will never see another penny of my business.
