I have Verizon and have no complaints about customer service, billing or phone useage. I also don't need all the fancy extras you get with digital, so I have a cheaper analog only phone. No matter what anyone says, reception is better with analog than with digital. It's just what's most important to you.

 

I've had sprint for a while now, and to be honest, I can't stand it. The service is lousy a lot of the time. It comes and goes by the month. Sometimes for a whole month I have great service, and sometimes (like right now) i've had horrible service for weeks and every single call I make is dropped at least once.

Their customer service is HORRIBLE. IF you can actually get through the wait which is at least an hour at any time of day, they usually give you a half-ass answer just to get you off the phone as soon as possible.

Their billing system is also rather sketchy. Someone please explain this to me if you understand it: Two days after I got my phone & service, I got a bill. The bill was for the activation charge, as well as a month of service. Since I had the phone for two days, the bill said I had used 10 minutes of my monthly time. I e-mailed them asking why i'm getting billed two days after I got the phone. They said that I'm paying for the month in advance. I'm confused because your bill for the month includes the monthly price as well as extra minutes you use. So how am I paying in advance for a month when they don't even know what the bill will total to? I can almost guarentee that i'll end up paying 13 bills for this year.

If I could switch services, I would. Unfortunately I signed a two-year agreement which, if broken, will cost me close to $200. As a lowly poor college student, I can't afford that.

 

Stefan, it did eat through battery on analog and I was ready to make allowances for that, but then it does it again now that I'm home, in a digital market. Color me DONE with Sprint.

 

[QUOTE]Originally posted by Morris
[B]No matter what anyone says, reception is better with analog than with digital.

 

Originally posted by Sondra S2K May 2001:

"Lastly, we come to SCS2K. There are many ways to make your point, but as far as I'm concerned, screaming, yelling, and brandishing your point like an axe isn't the way to do it. I've found that the arguments that are most likely to sway me the most are the ones that are presented with objectivity, rational explanation, and an unhostile environment for the accused to come to to make their case. Even the title of this thread alerted me to the fact, first off, that this was not going to be the kind of argument that would sway me to his point.

Just my opinion, but the mere presentation of this event and the fact that SCS2K went all over this site to slam StonGard only made me even more doubtful of SC's side. "



Sondra S2K January 2002:

"Lesson learned: Sprint sucks, and if you ever find yourself caught between the morons in customer service and the equally inept people at the retail store, you're screwed."



Interesting.

 

I think it is a bad way for you to make a statement using Sondra's post. In one, she was stating that screaming about somethint is not going to make anyone else change his or hew point of view. In this particular post, Sondra is not trying to convince the board to abandon Sprint if they have it due to the fact that she had terrible service. She is just venting her frustrations about her experience and just letting people know about her experience.

If i had bad experience at x dealership, and someone else had wonderful experience, i am still going to tell people that they might have the same back luck as myself.

We see a lot of posts here about different establishment and how they treated us, and we should use this forum to express ourselves.

If Sondra come on and started telling everyone that they need to leave Sprint, that is a different story, but she is just telling us her side of the story.

Anyone can feel free to correct me if i am wrong.


[QUOTE]Originally posted by SCS2k
[B]Originally posted by Sondra S2K May 2001:

"Lastly, we come to SCS2K. There are many ways to make your point, but as far as I'm concerned, screaming, yelling, and brandishing your point like an axe isn't the way to do it. I've found that the arguments that are most likely to sway me the most are the ones that are presented with objectivity, rational explanation, and an unhostile environment for the accused to come to to make their case. Even the title of this thread alerted me to the fact, first off, that this was not going to be the kind of argument that would sway me to his point.

 

I use Worldcom which I believe is a Sprint reseller.

The service itself has been fine but their administration is terrible.

They currently bill one month in arrears (good for me) and recently sent me a past due collection notice. I called the 800 number and hung up every time it was more than 15 minutes on hold. About 4 or 5 calls and two days later, I spoke with a rep, with my listing of cancelled checks and invoices in hand.

Turns out there were 2 invoices not paid. The first being the check I mailed out over a week prior which had yet to be posted (ummmm...can you say "cash management?"...I thought you could....). the 2nd was for the current month for which the invoices had yet to be mailed! The rep was very nice and apologetic and I made the most of the call.

Me-"So, this bolded late, collection notice, DUE IMMEDIATELY, is basically for a bill that hasn't been mailed yet, and another which was mailed 30 days late to begin with????"

Rep-"yes".

LOL

Not really on topic, but worth the laugh nonetheless.

 

i posted a thread for a poll.. if everyone would take it, that would be great...

https://www.s2ki.com/forums/showthread.php?...&threadid=44021

 

Practically everyone that I know in LA that has Sprint only has it for the rate plan. They offer great rate plans, but their coverage area and customer service SUCKS!!! I was initially with LA Cellular, whcih got taken over by AT&T. I've had no complaints with AT&T so far, and I've been with them for almost 5 years.

 

If I could track down where Worldcom's "customer service" center is, I would travel there and personally choke someone as payback for what I've been through with them the last four months (and with no resolution in sight).