i would be so ****ing furious. i didnt even realize that he was a young guy. he sounded very formal until he tild the guy that he was annoying the shit out of him, whuch was totally justified. i hope that asshole got fired.

 

lol, i cant believe the aol guy said that "annoying the shit out of me" comment went both ways. they cant say that

 

The crazy thing is, AOL ended up "apologizing" in a report and mentioned that the employee in question had been terminated.

How much would you want to bet that the guy got terminated from his current position and transfered to a much higher job for his "excellent work"

 

The Service Rep (Rape rep) was probably getting evaluated on the lenghts of the calls, and the rep's ability to sell AOL service. When you motivate the reps to be a-holes, guess what you get?

Frankly, this is where you snail mail them a legal-speak nastygram. The kicker is when you threaten to charge them a convenience fee for billing you longer than XYZ date (depending on your states consumer protection policies).

If you make life fiscally annoying for them, most corporations begin to listen.

 

Yeah, and how are you going to get them to pay? How can you enforce it? I'd LOVE to know more about this?

Warren

 

I used to be a supervisor in AOL saves (cancellation).. Lol, the stories i have about them..

BTW, it was common practice to instruct reps not to cancel accounts

 

lol. my parents wanna cancel aol.. but i tell em dont cause i want to keep my @aol.com email..

too much hassle to change stuff.

from the paragraph he read... u can cancel it and still keep @aol.com email addy??


i dont live with them anymore and dont use aol. just aol.com to check email

anyone.. "darkfx" know if i could keep @aol.com and have them cancel it?...its slowly killing their computer lol

 

You just send them an ongoing bill. . . persistence (albeit ridiculous persistence) works, and is a lot more fun.

The classic was when my dad foolishly joined the Columbia Record Club. They kept sending him vinyl. . .then he stopped. . . then they kept sending him stuff he didn't want (my dad loves classical, but they kept sending him Devo anyway. . . ), so he sent the nastygram and charged them a service fee for storing their records.

They stopped sending records.

I wound up using a similar trick with the National Enquirer about 10 years ago (I 'got' a subscription I never asked for - I read WWN anyways). They stopped when I sent them a letter stating that in 30 days I was going to charge them a storage fee for their 'news'papers.

 

The said thing is that the guy was probably just doing what he was trained to do and got fired for it.

 

dam..i would have called on a cell phone..then drove to wherever the operator was and slapped him in his head...