Yesterday I posted about how I got charged $130 even though they didn't fix my car and it wasn't under warranty. Today I had it in again (to install a part that had come in for a non-related repair), and while I was there I asked the service manager about the diagnostic charge. He said that one of the loopholes in the HondaCare warranty is that if they diagnose a problem, and it's not covered, you are responsible for paying for the diagnosis. I said I understood, but I had said up front that if there was more than $50 worth of work to be done, that I wanted to approve it over the phone first. I did get a call, but the tech did not specifically say that I would pay for further diagnosis, only that he was going to "keep looking at it." Anyways, the service manager apologized, and said that I had to understand the tech still did use some of his time (which I do), and would I accept paying the $50 that I had already said I would, and he would refund the difference? This was actually the proposal that I had gone in with in mind, and I accepted.

We both discussed it in a calm and friendly manner, and both parties left thinking they got a fair deal. The manager didn't jeopardize a customer relationship over a relatively trivial ammount of money.

So since it is common to (often rightly) slam Honda dealers and service departments on this board, I thought it only fair to share my GOOD experience, and recommend that anyone in the Main Line, PA area use Main Line Honda.

 

Good to hear.

btw moved to Off Topic, not S2000 related.

 

not all dealers are bad