The fundamentals of a service department
#1
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Could someone please explain to me how one would get a job as a service writer for a dealership? Does one attend school for this? It just occurred to me I never knew that information.
However the case, one thing's for sure, being knowledgable about cars is definately not a requirement. I'm quite confident of this. It would appear many I've come in contact with don't even really like cars, nor do they even like customers. I sometimes wonder why people do things they hate on an everyday basis.
I think if I were to have a service department in a dealership, I believe a service writer should be a graduated master technician, you know, the top of the food chain guy. The guy that gets the most technical jobs. These guys can't turn wrenches forever, so why not move them up to a job more suitable to those which have physical limitations which have developed over the years (ie, arthritis, hurt on the job, etc)? It's certainly a natural progression, and never again would you have a service writer who has no clue as to what stainless steel brake lines are, or what a "pumpkin" is.
Have I lost my mind to this exploding rear end, or what do you all think?
PS - no disrespect meant to anyone here who is a service writer, I am just generalizing those I've come into contact with in the last few years.
However the case, one thing's for sure, being knowledgable about cars is definately not a requirement. I'm quite confident of this. It would appear many I've come in contact with don't even really like cars, nor do they even like customers. I sometimes wonder why people do things they hate on an everyday basis.
I think if I were to have a service department in a dealership, I believe a service writer should be a graduated master technician, you know, the top of the food chain guy. The guy that gets the most technical jobs. These guys can't turn wrenches forever, so why not move them up to a job more suitable to those which have physical limitations which have developed over the years (ie, arthritis, hurt on the job, etc)? It's certainly a natural progression, and never again would you have a service writer who has no clue as to what stainless steel brake lines are, or what a "pumpkin" is.
Have I lost my mind to this exploding rear end, or what do you all think?
PS - no disrespect meant to anyone here who is a service writer, I am just generalizing those I've come into contact with in the last few years.
#6
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Moving to OT forum...and Bieg, please refrain from comments like that, especially since you weren't mentioned in the first place. And VT, please don't take the bait.
Jay
Jay
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A friend of mine use to be a service writer for one of the local Ford dealerships.
They make more money than you think. Also he knows alot about cars, particularly the blue oval type.
But Honda is a different animal all together.
I admit I thought my service writer was a nice guy, former IHL player, but I don't think he knows much about cars.
I think Honda just looks for someone who can take a punch .
The Porsche dealership I use to frequent had some hot babes as service writers.
Now were talkin.
They make more money than you think. Also he knows alot about cars, particularly the blue oval type.
But Honda is a different animal all together.
I admit I thought my service writer was a nice guy, former IHL player, but I don't think he knows much about cars.
I think Honda just looks for someone who can take a punch .
The Porsche dealership I use to frequent had some hot babes as service writers.
Now were talkin.
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#8
Some service writers make a percentage of the "service" they sell to the customer which explains some of the absurd statements I've heard from service writers such as: "If you change the brake pads, you must turn the rotors", etc. etc. I understand the job can be quite lucrative.
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