trapped in a plane on the tarmac for 8 hrs
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From: Vegas baby!!
trapped in a plane on the tarmac for 8 hrs
I thought only United Airlines could be this awful! 
http://www.post-gazette.com/pg/07009/752402-84.stm
http://www.post-gazette.com/pg/07009/752402-84.stm
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From: all up in your grill
How does this happen? After years of cutting staff, carriers are less capable of handling crises -- from not having enough telephone reservationists to handle calls, or extra bodies to empty toilet tanks or spare pilots and flight attendants to help out when delays stack up.
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I have had American do this to me on 3 occassions. I have ONLY sat on the runway for 4-6 hours. I heard of an international American Airlines plane that sat for 22 hours during the recent snow storm. The mitigating factor here was that the air field they landed them on didn't have an international gate. Why didn't they simply divert them to a field that did?
American has this assine rule that if lightning can be seen ANYWHERE ON THE HORIZON they will not deplane you. Even if you are sitting in bright sunshine and there are clear skis above you - (6 hours)
I just don't understand how American can justify holding people hostage on the planes when the terminal is so close.
American has this assine rule that if lightning can be seen ANYWHERE ON THE HORIZON they will not deplane you. Even if you are sitting in bright sunshine and there are clear skis above you - (6 hours)
I just don't understand how American can justify holding people hostage on the planes when the terminal is so close.
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From: Your mom's house, AZ
American's Mr. Hotard says the airline is truly sorry for the mess. He says one reason the airline may not have contacted customers to apologize is that its Fort Worth headquarters, where customer-service specialists work, was closed for four days over New Year's.
This is typical corporate bullshit. The "customer service" center is closed for the incredibly busy travel holiday.
Someone should charge the airline with kidnapping and detention against their will.
This is typical corporate bullshit. The "customer service" center is closed for the incredibly busy travel holiday.
Someone should charge the airline with kidnapping and detention against their will.
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xviper
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May 22, 2002 01:15 PM