Mase Engineering?
Joined: Jan 2008
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From: Nebraska
Thread Starter
Joined: Feb 2010
Posts: 746
Likes: 3
From: Dutchess County
I hear that Jeff Evans is the man, but he doesn't offer a bomb ass turbo kit lol.. I understand the guy is a very very busy man but when you head out of town make sure to bring the laptop with ya to respond to those emails. I sure as hell wouldn't wanna miss out on $7k
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Joined: Oct 2008
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He told me that since so many people were getting tuned that he would refund my deposit. If he told me that he would refund my deposit then he should have refunded it, I'm not expecting my money back and I really didn't then. Then I could never get a hold of him. I talked with multiple people that were tuned that time and none of them were happy with their tune.
Just seems that he doesn't have very good customer service. It took me close to a month to get a hold of him last to discuss the tune and then I could only get a hold of him via email and only got 1 reply to the 3 or 4 emails I sent.
Just seems that he doesn't have very good customer service. It took me close to a month to get a hold of him last to discuss the tune and then I could only get a hold of him via email and only got 1 reply to the 3 or 4 emails I sent.
Thread Starter
Joined: Feb 2010
Posts: 746
Likes: 3
From: Dutchess County
He told me that since so many people were getting tuned that he would refund my deposit. If he told me that he would refund my deposit then he should have refunded it, I'm not expecting my money back and I really didn't then. Then I could never get a hold of him. I talked with multiple people that were tuned that time and none of them were happy with their tune.
Just seems that he doesn't have very good customer service. It took me close to a month to get a hold of him last to discuss the tune and then I could only get a hold of him via email and only got 1 reply to the 3 or 4 emails I sent.
Just seems that he doesn't have very good customer service. It took me close to a month to get a hold of him last to discuss the tune and then I could only get a hold of him via email and only got 1 reply to the 3 or 4 emails I sent.
Registered User
Joined: Oct 2009
Posts: 760
Likes: 1
i ordered my mase kit dec 24 2011. it's now march 30th and ive only received the aem ems some clamps and a bov. he originally told me it was a 6 weeks wait. he keeps feeing me poor excuses about his welder is part time and hes waiting on the welder to make the manifold/downpipe. He rarely replys to my emails and rarely answers the shop phone. I'm really close to canceling my order. I'm really pissed off his customer service is horrible.
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Joined: Mar 2007
Posts: 3,367
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From: vancouver
ive spend three days with mase when he was in Vancouver. His super busy guy with alot on his plate, His got more business then he can handle I think. Give him time his a stand up guy and a dam good tuner. Dont be discouraged from buying anything from him. His got alot for one person imo.
Registered User
Joined: Oct 2009
Posts: 760
Likes: 1
ive spend three days with mase when he was in Vancouver. His super busy guy with alot on his plate, His got more business then he can handle I think. Give him time his a stand up guy and a dam good tuner. Dont be discouraged from buying anything from him. His got alot for one person imo.
Registered User
Joined: Mar 2007
Posts: 3,367
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From: vancouver
Originally Posted by s2000_vtec_mike' timestamp='1301535006' post='20414119
ive spend three days with mase when he was in Vancouver. His super busy guy with alot on his plate, His got more business then he can handle I think. Give him time his a stand up guy and a dam good tuner. Dont be discouraged from buying anything from him. His got alot for one person imo.
I agree. 100%
Registered User
Joined: Oct 2005
Posts: 14,614
Likes: 2
From: Denton, TX
i ordered my mase kit dec 24 2011. it's now march 30th and ive only received the aem ems some clamps and a bov. he originally told me it was a 6 weeks wait. he keeps feeing me poor excuses about his welder is part time and hes waiting on the welder to make the manifold/downpipe. He rarely replys to my emails and rarely answers the shop phone. I'm really close to canceling my order. I'm really pissed off his customer service is horrible.