A friend of mine had a bad experience with this company recently. Just beware of Top Speed Autosports.

Just want you to be aware of purchasing anything from this place. Their tech people and customer service is questionable.

http://my350z.com/forum/2003-2009-nissan-3...dautosport.html

Here is the Post:
My Horrible Invida purchase from http://topspeedautosport.com/ (TopSpeedAutoSport)

Hello,
Okay, I’m typically not the type to rant or complain about anything but this experience really forced me to voice my opinions about TopSpeedAutosport as well as the Invida Exhaust they sold me.
From some research, many forum members have had great experiences with the Invida Dual for our 350z. The exhaust received praises for both quality and sound. As for the dyno numbers they seem to be a mixed bag. Many sites sell this exhaust claiming a huge 21hp gain, which is a bit unbelievable to say the least.

Upon searching the market place, I saw this vendor selling this exhaust for $799 shipped which is definitely quite a deal when it comes to 350z exhausts. To be quite honest, the initial purchase went quite smoothly. With a simple PM, I was sent a pay pal invoice, which I paid instantly. To my surprise, the exhaust came in the next day. Reason being is that I lived in SoCal and Invida is in El Monte which was about 20 miles from where I had the exhaust delivered.

Link to their Post http://my350z.com/forum/engine/46984...9-shipped.html

I’ll give you feedback on the quality of the exhaust a bit later, but first comes the install. So the mechanic I took it to charged me 60 bucks to uninstall the old exhaust and install the new exhaust. I thought that was fairly reasonable since most mechanics charge roughly 60 – 80 dollars an hour. I figured this job may take 45min to 1+ depending how easy it was to remove the old cat backs..

So my mechanic suggested we first lay out the exhaust making sure all the parts and flanges are there we kept the plastic on so that we didn’t scrape the piping. After a quick check everything seems to be in order. So he begins the install. Taking the exhaust was fairly easy. Now begins the install starting from the cats back. He puts in the appropriate flanges and keeps the bolts loose since these types of exhaust typically installs from cat to the muffler first.

When he was ready to put on the last pipe, the driver-side pipe that attaches to the muffler, he noticed that the pipe was only tac welded and not completely welded. He suggests that I contact the TopSpeed to see what they can do.

At first I spoke to Angela, she was quite nice and apologetic. She stated that she will talk to Invidia to see if they can get a pipe there by tomorrow morning and she said if I could send her the pics. So I did. I asked the mechanic what are my options. He said, I can put back the stock exhausts now and take the car home. But since he was busy the next day, he stated, if I leave the car here he’ll need to charge me 45 dollars. I call back Angela and she agreed to cover the storage fee of 45 dollars and since Invidia was already closed, she will call the first thing tomorrow.

Here is where it turns bad. She asked if I can be put on hold. She puts me on the phone with another guy who’s suggestion is to just install all pipes I have now and take the car home with the bad pipe uninstalled. If you’ve been to socal you know cops are D@cks. I told them hell no, unless they want to pay for all my tickets that I would get running a 350z without exhaust.. Not to mention I would be running way too lean. So he says, well Invidia does not do the same day shipping but he will call them fist thing tomorrow to see if they can get the pipe. Now its about 2 hours into this everything is closed. The all the guys have left the shop except for the owner who was willing to stay late. I asked what if they can’t they will charge me another day to store my car here will they cover the 90 dollars? Now they change their tune, they say they will not give me anything back, even though Angela had agreed on at least a 45 dollars for my troubles. I asked for my money back and I told them I will re-ship the exhaust at my own cost back to where it came from. They refuse and said I have to talk to Ividia about that. I said I bought the exhaust from you and not Invidia. The guy gets pissed and says we’re helping you out, that it that’s final. The only people that lost on this deal is you. So its basically a your SOL you sun of a gun..

If they would have said this in the beginning I would have saved 45 bucks. So in any case shops closed, guys have left. I was forced to leave my car there totaling cost of 105 bucks. The next morning at 10:30 pst the shop calls asking what I wanted to do. I call the shop and Angela isn’t there they said she’ll be in in 30 min. Call back still not there. I asked to speak to a manager and Joe says Invidia will call me and that I have to work things out with them. Since I didn’t hear back from them I said just put back the stocks.

11:30ish Invida calls, the guy is very apologetic unlike TopSpeed. I explain it to him, he apologizes and tells me he’s shipping the pipe now and it should be at the shop tomorrow. Good thing I put on my stocks or else there goes another 45 bucks. I asked if he can do anything for me. He said no because I didn’t buy the exhaust from him, which is understandable. He did say for me to call the shop I got it from and tell them you spoke to me. Tell them that their next Invidia purchase would be ½ off to see if they can credit you any type of money for your troubles.

It sounded fair to me. The vendor is willing to take a discount on their profit if the seller would just credit me even ½ of what I spent which is now at $105. So I called them spoke to the manger Joe. Total ass. Wouldn’t even listen to me on what his supplier was offering. Total jerk claiming this is my business I sell it to you cheap. No refunds what so ever. (Note no where in the site ever said no refunds). So he hangs up on me again. I say again cus that’s the guy I proly spoke to the day before.

Lesson Learned, even though some vendors claim be sponsors of my350z.com I guess its still buyer beware. I’m still thinking of going to Pay Pal and filling a claim. This shop sold me a defective product and instead of handling it, forced me to talk to the manufacturer directly. But Never Ever buy anything from this shop. Total jerks that are nice to you before they get your money. Now I’m down $105 bucks with a defective exhaust on the garage floor. Oh did I mention I had to freking catch a ride today? My subie was in the shop thus two cars down to 0.. what a day..

 

Ya i know that place its on 18th strret it has very poor customer service. Only guy to talk to over there is joey.

 

Joey is the owner of the shop nice and awesome guy. I bought all my EVO and Eclipse part from him, he always took care of issues that I had with a smile. Although from what I've heard, people that works for him have very poor customer service.

 

It sounds like he was pissed. Well, who wants to deal with that.. over the phone... from a kid*. His choice of installation shop and their fees have nothing to do with where he got the part. Yeah, they sent him a messed up part but they were going to replace it. Until he wanted his money back.
that's just the way I see it.

*loud exhaust / sentence structure / angst

 

I agree with op, the shop that sells u the product should be responsible for what they sell, regardless of where it comes from. if i sell u something that i got from someone else, who are u going to talk to if its bad? me of course, not the guy that i got it from to sell to you. and if that product cant be installed its not your fault and or mine, but the original manufacturer's. So i should be responsible in talking to them about it not you. since i am the one dealing directly with them on a frequent basis. The ideal outcome would have been for the owner to accept invidias discount allowing him to pay for some of the storage fees the OP incurred. The end

 

I agree with that. I'm just saying it seems the retailer was offended and decided to teach the kid a lesson. More bees with honey than vinegar and such and such. Shits gonna happen and your reaction can alleviate it or compound it.

 

yeah true, but in doing so the retailer acted childish in a way as well. being that he is a business owner he should have had more tact. what ever happened to the customer is always right? lol

 

Bummer, I would have checked out the exhaust and the parts list prior to taking it to the mechanic. The poor service is BS. Always always check that all your parts are present before you start a project. As for driving with a partial exhaust, well the cops won't bug you unless your driving WOT everywhere. I would have driven home with the partial, saving you the mechanics fee and just waited it out.