Then, to further piss me off, she took the time to write:

I close at 530, I have major storm coming my way in my area

Answer first thing tomorrow

SHAN


At this point, I was fed up. I decided it was time to file a dispute with PayPal. I wrote:

Shannon,

It appears to me that you have a lack of understanding as to what my request was. In case you are not able to comprehend the request, I was simply asking for a "Yes" or "No". Since you did not provide me with a simple answer, I have no choice but to file a dispute as I've stated in my last email. I think it's absolutely hilarious, that you were able to respond back to my email, without answering my question. I'm pretty sure it only takes 5 seconds AT MOST to respond to my request and address my concerns. Please note that this is a PRIME example of how your actions and lack of cooperation are considered to be unprofessional and very unacceptable. Since you do not consider my request to be "urgent" I will not waste any more of my time on someone who does not seem to understand the words "customer service".


Do not bother emailing me back with a response "first thing tomorrow" as I have already proceeded with a dispute with PayPal. You seem to lack a level of intelligence in handling customer resolutions, and do a very poor job in doing so. With that being said, it's in my best interest to have a third party step in to resolve this situation.

Thanks

KEV


PS: I hope the storm wasn't too bad for you.


I then went ahead and filed the dispute. She wrote me back the next day:

My car is lowered so every storm is bad for me I live in the city and commute.

I left your exact response there when I responded back to your email- adding nothing, as you said that’s what you wanted & took the time to address your concerns, I don’t know how you didn’t take that as a “yes”, I don’t know how you can say I have a lack of consumer service when I have met all your needs and wants and even came in early to answer your email as I don’t open until 9.
And took the time to let you know – first thing tomorrow

MOVING FORWARD
when the eBay dept is in, I will speak to them, let them know how upset you are, that you are NOT happy with MY services and the timing even though I did use my best efforts

I will even make the request

That you are to get a FULL refund, regardless of policies as that is the promise I made

NOW I was working with the owner to release your funds ASAP meaning that as soon as the MFTR had the item, we would release the funds and I will be responsible for making sure we get our money back after inspection, credit is determined and paperwork is released from the MFTR

BUT that’s no longer going to happen, I did not lie when I said I was the best person to deal with this direct,

now we( me, you and eBay) must wait, for the item to be fully inspected, credit to be determine and paperwork to be released from the manufacturer

my eBay dept will NOT release funds with- out paperwork unless time is going to expire which I am NOT 100% sure but I believe they have 30 days before eBay/pay pal itself actually automatically releases the funds (and I know you are not going to be happy to find out BUT I am the person to get that paperwork and hand it to eBay) but hopefully they will have better luck explaining how things work to you.

eBay will answer you

If you decide, that you changed your mind and want to close the case after waiting for the credit memo or the eBay/pay pal itself, let me know as I cannot get the owner to do the above with a case and I can’t make eBay move without paperwork (


NOTE: manufacturer has 7 – 10 business days from the date the item is received to release the credit, I am sure eBay will let you know that

Thanks for your concern and your time

I only wrote back to keep you in the loop on the next step, and how things are going to go from here, I hope you don’t mind and I am not looking for a reply as I fully understand you want to deal with eBay

AND if this upsets you further I am sorry b/c honestly I didn’t know whether to write or not write BUT I just wanted to FULLY advise you, that’s it.

Thanks
SHAN

 

for seller incompetence...still waiting on them to explain why they denied my refund request in PayPal. I told them they have till COB today before I escalate to a claim. What is wrong with these people??!

 

dude just claim it. dont wait on them. this isnt acceptable.

 

Yeah I would just claim it. You've given them enough chances to do things right.

 

Yep, finally escalated the claim tonight. I got tired of trying to work things out. I will keep this thread updated. Vote in my poll!

 

You have abnormal amount of patience! I would have made a claim a long time ago.

 

Lol, well, I have a certain amount of respect for small businesses, especially ones selling aftermarket car parts. It is my goal to someday start my own business doing this. I was really hoping to get this resolved quickly and easily, and then I would have left positive feedback for them on eBay how there was a problem but they resolved it quickly. I would have even bought something else from them. But finally my patience wore thin enough. The axles are sitting boxed up in my trunk. I do not need them. I want to give them back and get my money back.

Now, on the other hand, I may have good things to say about a certain other eBay vendor. I ordered some KW V3 coilovers on Tuesday afternoon and a shipping label was created that evening and they were on their way the next morning. I will let everyone know on Monday how that pans out when I supposedly get them in.

 

Ok, so I escalated the claim and PayPal basically determined that I would be eligible for a full refund. I need to ship the axles back (paying the shipping) and get a tracking number. Then I guess I just wait for Ultra Rev to try to screw me over, and if they do, file a credit card dispute for the rest. Hopefully it all ends amicably, however, in the email from PayPal they say the seller filed a disagreement. I don't know what part they are disagreeing over.

Keep voting in my poll!

 

So I finally filed the dispute and PayPal sided with me and refunded the full $340 for the axles. UNFORTUNATELY, I did not know that they don't reimburse you for shipping So it's like I paid the damn restocking fee anyway...let's see, $25 of $340 is like 7.4%. Well, at least Ultra Rev didn't get it I guess. Thanks for listening and voting guys!

 

Glad to hear you got most of your money back. 7.4% is not bad compared to others who charges 25% restocking fee.