I called up randdmotorsports to order a set of spoon calipers because at the time they said they would have them in a week and can get them to me a few days thereafter. I placed my order and gave them my credit card info. Few days later my card was charged for a tune of about $1600. I waited a few more days and emailed them about any updates. Every so often I would email them about giving me an update and David would respond with the responses which I've posted below.
I understand items may take a a couple of months to arrive but is has been 5+ months and all I have to show is my visa statement. Had they told me that it may take at least a few months I would have ordered the calipers somewhere else. But they insisted that they will have them in a week!
I have asked for my money back but have not gotten a response from them in 10 days! What should I do???


Oct 1, 2004
The SPOON Calipers for the S2000 will be availible in a week.

Thank you,
Chad
R&D Motorsports

Oct 3, 2004
Great. Thank you very much and look forward to talking with you. FYI, we take all 4 major credit cards.

David, Owner
R&D Motorsports

Oct 14, 2004
Container is set to arrive on friday (tomorrow) so we will go from there. Thanks.

David
R&D Motorsports

Oct 22, 2004
The shipment has been in since last friday. It has not been cleared yet by customs, as of yesterday. These will ship as soon as they are released.

David
R&D Motorsports


Nov 23, 2004
KN,
Just an update on the calipers. The shipment FINALLY came in saturday and is clearing right now. Just wanted to update you.
have a safe and happy thanksgiving.

David
R&D Motorsports


Dec 21, 2004
Kam,
Shipment came in and is in customs as of friday. Hope all should be able to ship this week. Thank you.

David
R&D Motorsports


Jan 12, 2005
Kam,
Importer is in Japan until the 17th, so I cant get any info until then. Sorry, but I was under the impression that these were already on the way to you.

David
R&D Motorsports

Jan 25, 2005
Fwd'd to get an update, as these are being drop shipped to you.

David
R&D Motorsports


Feb 4, 2005
The problem was that they did not come in on the shipment when they were supposed to. I apologize, but I have tried to keep you up to date as much as possible. They did come in (week of the 17th) and you will have them within 7-10 days. Thank you for your patience.

David
R&D Motorsports

Mar 1, 2005
Kam,
Apologize for not getting back to your prior email. I was involved in an accident and was out all last week. If I cant get you tracking info from the drop shipper, I will cancel as you have asked.

David
R&D Motorsports

 

time to cancel that order, contact your CC company and make sure they refuse any charges to R&D Motorsports.

that's some piss poor customer service.

 

wow some of you guys have some patience....waited that long?

 

^ i agree

 

wow that's really sh*tty of them.

I ordered a hood from evasive and it was originally going to take 2 weeks. all said and done it took about 4 weeks, however, that entire time they did NOT charge my card until AFTER the hood was shipped out. Even though they had the hood made by a 3rd party company.

THAT is pretty good service IMO.

 

just cancel the charge on your CC. Its that easy - youll have the money back on your card within 24hours normally.

 

That is absolutely unacceptable. I would ask that they process a full refund immediately. They have to understand where you're coming from on this one. Especially when they've told you 3-4 times that they have arrived and are shipping out soon.

 

I called my CC company gave an over the phone complaint. They are going to send me some paperwork to fill out and send back to them.
Their shitty customer service should be the reason for everyone to not ever buy anything from randdmotorsports.com

 

there's an official "Bad Guy" thread regarding person-to-person transactions gone wrong, but I don't think there's a "Bad Vendor" thread.

you might want to start a "Bad Vendor" thread in the format of this one and maybe it'll be made sticky at the top of the forum.
https://www.s2ki.com/forums/index.php?showtopic=240191

I have to say, waiting 5 months like you did was pretty silly. they were yanking your chain around, and after the first broken promise/lie, I would've cancelled my order. no vendor deserves your hard-earned money after they've tried to deceive you for months on end.

I only give my money to honest companies who are up-front if there is a problem and work with me to solve it. shipping/item out-of-stock problems arise in every business. how that business handles the problem and communicates it to their customer is what makes the difference.

$.02 <-- hard earned, too.

 

Here is the latest email:

K,
Sorry. Just catching up on email - had some computer issues. I have no problem cancelling the order, but I am a bit confused now. The cals are in stock and I would love to complete the sale and offer you some carbotech pads to go with them at no cost. I can have these out to you this week with no issues (would have been sooner without the comp probs). If you wish to cancel, we can do that, too. Just let me know so I can get handled either way.

Dave
R&D Motorsports
www.RandDMotorsports.com




Should I have them send it to me or cancel the order all together?