Well, now you're getting into a touchy area...threads about this subject (and MasterGrade in particular) have already gone through their rounds here, so try a search. At least a small part of it comes down to the inability of any one human to be given the power over who goes and who stays because some have complaints (MG has a few happy customers, as well)...in the end it's up to Erik, but I don't envy him that position.

 

Point taken

 

ewww it sucks ass he had to lie about it

I think they are nobody but a group of lying punks

I placed my order for the CF centre console and I didnt get any update for 3 months...they finally refunded me at the end (yea after 3 months of waiting!!!) I will NEVER deal with them again.

 

I expect they are in a similar position to me a few months back. They are constantly being let down by suppliers and freight companies and at the same time continuously fending off enquiries from customers (who have a right to know).

The difference is in how you handle it. Some people don't like to say 'No', or 'I don't know' or give any bad news. Fact is, when my supplier told me for the third time that the product would be available 'next week!' there was no way I was passing that on to my clients. And sure enough, there was another delay. By being honest, continually updating the purchasers and begging for their patience I manage to get the orders out and keep everyone pretty much happy.

This isn't a good way to do business. Either go through the expensive and time consuming task of finding more reliable suppliers (And hope that after all their promises they don't turn out to be just as bad), or do as I did and get out of the business (you listening MasterGraft). I for one don't need the stress.

 

Well said, AusS2000
I was just too pissed off to speak in a mature peaceful tune

 

I think s2ki should re-consider continue their sponser membership on the site. I have not heard one good vouch of this company since the day they started their sponsorship here. I think we should have a reference system setup that users can vouch for/or against specific sponser.

What you all think?


DaRKCrow

 

well, the center console does look awesome, and i would love to have one, but not with service like that....RICK....you out there?????

 

S2K Owners,

I apologize for Mastergrade's customer service track record. We are currently going through reorganization, so bare with us as we begin to enhance our customer service department.

Mastergrade products are of great quality and design, and I assure you that in the future your orders and inquiries will be handled in the most professional of manners.

Currently we are holding off on all SK2 products except the front side fenders and hood until after November's SEMA show. At SEMA the public will be introduced to Mastergrade's Wide Body Concept, after which all products will be made available to the market.

Again, I sincerely apologize for all the inconvenience and will personally make sure our customer service department are on the ball each and every time.

Sincerely,
Perry
Mastergrade President

 

Very commendable and hopefully you are able to follow through on this and gain the trust that some members and potential buyers wish to instill upon you.

 

[QUOTE]Originally posted by MASTERGRADE
[B]S2K Owners,

I apologize for Mastergrade's customer service track record.