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I think it is the lacquer that has come off perhaps? not sure. Had my bumper resprayed about a year ago, and this has happened. It was a very good bodywork shop that did the work, at least 3 or 4 other Owners have used them with no problem.
i would try touching it up first...
if you are thinking of taking it to the body shop, you could at least give it a try- worst case is it doesnt work and you take it anyway... and just maybe you can make it new again yourself.
need instructions?
Unfortunately a touch up will not help you or it will look awful. The body shop should have some type of warranty on their work. It looks like not enough flex additive was put into that clear coat.