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Old Feb 14, 2012 | 02:05 PM
  #21  
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Originally Posted by Extreme Dimensions
Originally Posted by dantediss' timestamp='1329259249' post='21414920
Extreme dimensions, im an outside person , have no relation to buyer or you as a company. But after looking at the pictures i will admit, it looks like a bad mold was used. Mind you i have experience with this. I worked for almost a decade in a machine shop designing and producing parts for the military. After every 100 castings, we would have to destroy the molds. After time they start to warp, wear out, harder to clean, stick to parts etc etc,.. you as a company should know this. I will admit as a company you are doing a good job of replying and staying on top of this. But as a customer service point, its not too good, judging from the pics theres no damage whatsoever to the box, and even if it is a cheaper part ,to pack it half ass just isnt smart. The video you have online of your product shows pretty much a FLAWLESS bumper being thrown around, twisted, etc etc,.. then installed. I must ask just for the buyer to know. Would you have made your promo video showing a bumper that was in the same condition as he recieved his ??? Im just curious ?? And the big part with this comes in the fact that the original ASM bumper may cost $1600 but its still frp. Which means it only costs about $150 -200 to make and the majority of the price for the product just comes from the name ASM. However this works out , i hope it works out for the best. The buyer does not seem to be trying to stiff you, i think hes just dissatisfied with the product. And i can understand him wanting his $$$ back.
I understand the buyer isn't trying to stiff us. I never claimed Tony was, but I took care of this issue personally. Tony should have some new email's from our customer service department waiting in his inbox.
you didn't answer his questions. not at all. you are avoiding.
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Old Feb 14, 2012 | 02:59 PM
  #22  
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From: edison new jersey
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Believe me in no way am i bashing extreme dimensions, because at the end of the day they still are a business who have to look out for the bottom line. But to say it can be repaired by a body shop for a few hundred more is absurd. I understand its a body kit and things need to sanded and shaped but thats not the case here, theres exposed frp, and its cracking . Thats not modding to fit , thats a legit repair, thats like buying an ipad with a cracked screen and apple being like,.. no thats normal spend the extra money to replace the screen.
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Old Feb 15, 2012 | 08:04 AM
  #23  
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You guys are brutal... This guy is going the extra mile for one person on S2ki [he's a member on other forums, like Club Lexus and he's super helpful to all].

And you still complain... sure it came in shitty, but i do e-business myself on the side, and shit does happen which is why i always insure my packages for this event. With that said, its STILL a nightmare for either buyer or vendor to go after these guys to get theirs back for damage. It's lose-lose. Everyone wants to pay f@#k all for shipping, and then are surprised when shit goes wrong. UGH

HE CANNOT CONTROL UPS/FEDEX/other! Still offers support, and you guys still chirp.

ED, just package stuff with bubble wrap for S2ki'ers from here on out, bunch of crybabies. Reminds me of eBayer's that try and scam honest sellers.

<awaits negative rep for being 'right' as usual>
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Old Feb 15, 2012 | 09:09 AM
  #24  
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You wont get negative feedback or responses dont worry, but if your an adult doing an e business and you cant realize the mistakes here somethings wrong. Lets go through the checklist shall we. A. You need to ask for bubble wrap because apparently a few sheets of plastic are more than enough. B. The packing box was what was LAYING AROUND, a bumper box for an escalade, seriously ?? An escalade bumper is 3x the size of the s2000 bumper and about twice the size of every other car. C. It wasnt even damaged by ups or fedex, which leads me to believe you didnt read the post ,yet still wanted to chime in. D. the bumper itself was damaged by the company that produced it. How you say can i make such an assumption, look at the pictures, they tried to cover and conceal cracks with primer, theres frp showing and threading from where no primer was even put, and if its threading that means minimal to no resin in that area. E. Customer is told since its cheap expect to pay more for it to be repaired ? Woah what REPAIRED ?? Why would it need to be repaired, only thing done to it was its box was opened, it shouldnt need repairs, you know what does need repairs ?? Second hand items, and things that are broke,... well thats a far cry from buying something NEW !!! Dont get me wrong i seriously commend extreme dimensions on getting on the ball and doing what they can to help out the buyer, but realize, that ball didnt get rolling until this post was started and people chimed in. And another thing, say your business produced these bumpers, judging from the op's pic of the bumper, would you as a salesman feel comfortable shipping that to someone, or maybe using it as an example to prospective buyers on the quality of your products ?? No you wouldnt. In my eyes i believe this bumper was a throwaway that accidentally got packaged and shipped to the buyer. And im happy extreme dimensions realizes this and is willing to rectify it.
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Old Feb 15, 2012 | 09:22 AM
  #25  
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From: edison new jersey
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And 01lexpl, do you own an s2000 ??? Just curious ?? Only ask because i find it funny. I mean theres about 300,000k threads on this site and you chose this 1 thread to chime in on ?? And then proceed to call out members on the site, and say were butthurt,crybabies and whiners ?? And go so far as to associate this problem with EBAY SCAMMERS ? But then you say you know the owner of extreme dimensions, hes a good guy, helpful, does things right ?? Hmmmm sounds a little 1 sided to me. Sad thing is , say whatever you want about us s2000 members, ya know what the op he might be a crybaby, or a bitch, or just a whiny kid,... But he has one thing in his corner. A purchased product, and pictures to prove its shitty quality. So as long as e.d does whats right, they can, and will remain a legitimate company that stands behind their products. But so far as it seems from your post , their FRIENDS would rather try and discredit their customers by making it seem like the customers are wrong, and are trying to scam them. I guess you guys at the lexus forums dont mind getting crappy parts and products, shit how could you, you guys bought a lexus hahahahahahaha
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Old Feb 15, 2012 | 09:55 AM
  #26  
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^ not his 'friend' but when i see shit like this, people trying to be hardcore to discredit vendors and all around good people it drives me up the wall. Look at the posts, you tried to ganagbang ED when he was IMO, already on top of it. Now as a business guy put yourself in his shoes, you really think he strives to help this dude overall now? Especially when he tries to libel him in public instead of BEING PROFESSIONAL - and calling them, and dealing with it over the phone?

I've dealt with vendors, vendor returns, and how they deal with it is great. Its business as usual, and once you make the issue known it takes time. It seems OP wants it NOWNOWNOW, great, be patient and i'm sure ED will come thru.
Especially nowadays where no one is accountable for anything, what makes you think the delivery guy gives a shit about ED or what he was sending? He does his run, regardless if ED has a corp. acct with that shipper, they're pawns that want to get the hell away from you as fast as possible to do another run.

Packing materials are pricey, have you ever sent anything more than an envelope across more than one state? You seem to be so goddamn smart and know-it-all, just curious at this point. I ship parts, and they're pricey, i sent three boxes [42lbs combined] from me to NY [less than 4hrs away] and that costs me 140$ in shipping alone, on top of my time and materials i needed to buy to ship it over...

In terms of Lexus parts, i don't know what his business is, and most of the dudes on that forum buy specific and proven parts. Lets say some of the real 'hardcore' guys get legit parts the first time and drop S2000 car money on a BODY KIT, not to mention real wheels, etc. Again not sure how much sales ED gets from there, but that's his issue.

Just cause i have a Lexus doesn't make me a dick, i'm merely pointing out what i see wrong with gangbanging and trying to get a rise out of someone that PAYS to be on this site. I have faith he will come thru for OP with due diligence. I'm done here.

Take my words with a grain of salt if you will - i don't care, say what you want.

PS, what I own, or have owned is irrelevant in this case, i'm labeling people together based upon what i see and deal with from this 'crowd', sorry for stating my observations. I pay to be on here, which is more than i can say for you, so carry on with whatever you do on here. And i picked this thread since it was up top below my feedback, and was curious what it was about. Anything else you want to know about me? Perhaps A/S/L ?

I guess seeing things from the other end of the spectrum isn't too popular on here...
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Old Feb 15, 2012 | 10:12 AM
  #27  
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Originally Posted by 01lexpl
You guys are brutal... This guy is going the extra mile for one person on S2ki [he's a member on other forums, like Club Lexus and he's super helpful to all].

And you still complain... sure it came in shitty, but i do e-business myself on the side, and shit does happen which is why i always insure my packages for this event. With that said, its STILL a nightmare for either buyer or vendor to go after these guys to get theirs back for damage. It's lose-lose. Everyone wants to pay f@#k all for shipping, and then are surprised when shit goes wrong. UGH

HE CANNOT CONTROL UPS/FEDEX/other! Still offers support, and you guys still chirp.

ED, just package stuff with bubble wrap for S2ki'ers from here on out, bunch of crybabies. Reminds me of eBayer's that try and scam honest sellers.

<awaits negative rep for being 'right' as usual>
Wow .. you act as if you are the one being attacked.

I won't even engage everything you said but will simply agree with the fact that yes the vendor cannot control what his carrier does with the package. HOWEVER. he does control how he packs it. So call everyone on this thread names (very mature of you) and if you do a little research on the posts you will find that some know Tony personally and some don't. So continue to assume, call names, rant and rave on something that clearly you do not have full details on. Oh yeah and your right as usual...? Really? Lay off the coffee or whatever you are on and chill. This is just the internet.
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Old Feb 15, 2012 | 10:21 AM
  #28  
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Originally Posted by 01lexpl
^ not his 'friend' but when i see shit like this, people trying to be hardcore to discredit vendors and all around good people it drives me up the wall. Look at the posts, you tried to ganagbang ED when he was IMO, already on top of it. Now as a business guy put yourself in his shoes, you really think he strives to help this dude overall now? Especially when he tries to libel him in public instead of BEING PROFESSIONAL - and calling them, and dealing with it over the phone?
FYI, Who says he wasn't professional and didn't call them up prior to posting this thread? Guess what, HE DID. A few days prior if I am not mistaken.

Gangbang ED?

If you read clearly you will see that I even posted that I had read ED fine print and saw what he was refering to. Also I mentioned that this was starting to move in the right direction. What a brutal gangbang .. We had left this alone and once Tony received his return slip he was going to update but then you came along with your rant. Stay classy bro
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Old Feb 15, 2012 | 11:25 AM
  #29  
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And if you read my posts i never ever bashed the man, just his product. Hes actually a standup individual, and is quick to handle things. But he only became quick when the issue was brought to light. And as a business no matter how much packing material costs, if you spend an extra $10 for a $300 part believe me it shows. Its called pride, dedication. As far as the business end for almost a decade i worked designing and producing parts for the military, anything less than excellence and you lost the account so believe me i know. And as far as shipping, i have over the past 3 years shipped over 100 tarantulas across america, guess what not a single fatality. Laugh if you will but i pack a $1000 monocentropus balfouri, the same exact way i pack a $12 lasiodora parahybana. And if it costs me $15 in material to pack my products to guarantee live delivery so be it. And the whole point of proper packing is because we all know how bad shipping companies are. The packing usnt for the vendor, nor the buyer, but rather the time in transit. If its packed propetly it should arrive properly. And i apoligize for the lexus comment but understand after the names you called me and other members i felt more than entitled to poke right back.
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Old Feb 15, 2012 | 12:04 PM
  #30  
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And the peanut gallery grows quiet hahahahahaha
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