Bleh. That sucks that this happened. Kinda cool to see that you're still semi-supporting us even through the crap that happened with your buddy.

But if you're simply informing your friends, there isn't a need to make your words so public. It kinda does seem like you're on a personal mission.

Just because the posts don't have a conclusion, it dosen't mean it wasn't resolved.

Either way, I'm going to try to defend us:

If you look on evolutionm, and do a search of "JONDEMAND", the three posts you have put down are the only negative threads I could find.

The RX-8 complication was taken care of.

There are a lot of people who've gained plenty of headaches, but in no way are we here to scam people out of their money. Yes, we may be a bit slow in the refund department, because most of the funds are held up where ever the product is. Though we're working to change this problem.

Most of the problems that arise are mostly due to slow refund times, and that ususally fuels other problems. Like I said, there weren't any incidents where refund requests were straight rejected.

Now shipping, this part really kinda sucks. For the most part, 90% of orders arrive when we say they will. Its just the random second, or even thrid Customs inspections that kill it for us. We probably can overshoot the ETA. Maybe we should look into that in the future.

A lot of people can vouch for how JDM stuff always takes a while.



ON A SIDE NOTE!

Borbor; just because we don't answer your PM about a sponsorship, dosen't mean we don't answer business PMs.

s2kobsession; The locations that were included in the previous post are locations you can find on their own profiles. Nothing that wasn't already made public. But I've gone and deleted them anyways.

 

Hiro,

Again, I'm not a noob to this industry, so you don't have to explain to me the complications that come up with JDM parts. If you look at my car, there's nothing but JDM, so I have experienced first-hand the waiting game on every car that I have owned.

I'm glad to hear that you are trying to better your company procedures. It's all about communication. In Kris's case, just communicating to him would have made the experience much easier and less frustrating.

As I said, I hope that you do well. Once more people have had positive experiences dealing with you, I would consider purchasing products from you. Until then, good luck to your company.

Ryan

 

That wasn't Hiro talking btw. I forgot to put up -ROB at the end. We really should try to get seperate names for the sales guys.

I just wanted to point out, because this seems to be an important point, that we've always issued refunds. Though a lot of them wern't in a timely manner.

I know communication is a BIG HUGE factor, that we were lacking. I'm hoping to change that.

I hope to see your name on our invoices in a few years bro.

 

Just to show some more support...yes we are all using the same handle, but this is Jon. I formally use to work for Power Enterprise and have moved over to JonDemand as the new Sales Manager. I will make sure that all your orders/refunds will be taken care of, and that everything is resolved in a timely manner. I guarantee you, if you call the office and you cannot get a hold of Hiro, you can ask for me (Jon) or Rob, and we will let you know on the status of your order asap! Same goes for refunds. I myself have been in the industry for a long time, and I have many friends in the industry, including people on s2ki. Those on this forum, in which many of you may be familiar with, can vouch for my integrity. As the new Sales Manager here I will guarantee you prompt and professional customer service, and updated status' on your orders! I hope that you guys understand that we are working hard to satisfy your needs and we apologize for any of the delays and or inconveniences, and I will make sure that things change around here. Thank you for your concerns, regards, and your time!

Sincerely,
Jon

 

Jon & Rob,

Thanks for your replies. Good luck with everything!

Ryan

 

Well the status on my order is still unresolved. I have yet to receive anything from Hiro but he said he is coming up to norcal with my parts by the end of the week. I hope he comes through but then again I've heard this before and have been disappointed.

 

Alright bro,

I think you've made your point on the other thread, which is why its closed now. You can just make another post if nothing happens.

 

FYI the thread was closed because Hiro told the Admin. that the situation had been settled. He said he would restore the thread if Hiro neglected to come through with the parts which I have yet to receive. He failed to give me a call today like he had said but I'll wait until the end of the week and see if he comes through like he promised.

 

No problem! Hopefully you'll change your mind and continue to do business with us. If not that is understandable but we'd hate to lose a valued customer! Once again I apologize for the inconveniences and wish you the best on your S2K! Take care!

Sincerely,
Jon

 

You need to do more than hope. Businesses die without communication.