I PM'ed and also contacted via the support@ email address - I'm sure they get quite a few requests, so I'm just wondering what the typical turnaround time is (for what I would figure is a pretty easy to execute request)?

Thanks.

 

The answer is very fast, thanks to whoever handled it!

 

You also got an apology for the lack of response.

Having said that, if users need help with login, membership, or password resets, the email address is support@s2ki.com. Turnaround time is 24hrs.

This quote is at the top of the forum..

We are happy to help you with any problems you have with the S2K International website. If your are having a problem please send an email to support@s2ki.com and we will do our best to assist. Our resources are limited however and at times we have become overwhelmed. In these times we offer support priority to Members. In your email please include your S2KI username and a detailed description of the problem. You may post problem reports here and we will address them as time permits. Email is the preferred and official way to request support.

Yes it is an easy fix, and yes we do 20 ish help desk questions daily.
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I didn't mind the delay, I figured with a larger site like this, there's bound to be some latency (you should try a popular corvette site for slow...). No apologies needed, I really appreciate it!

I'll make sure to use the correct email if I ever have another issue