Honda UK
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Joined: Apr 2003
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From: Chelmsford
Honda UK
I must say I'm impressed with their service 
I emailed them on Monday to enquire about any outstanding recalls on the S and received an automated response that they would reply in 3 days.
Impatient bugger that I am, I phoned them on Wednesday & a very helpful lady told me that she would look into it and call me back. An hour later the phone rang and she advised that since the car was an import, they would have to contact Honda Japan to check previous history.
This morning I received an email advising that the plug and oil bung recall was outstanding an would be covered. The S is now booked into Osbornes.
Well done Honda UK
I emailed them on Monday to enquire about any outstanding recalls on the S and received an automated response that they would reply in 3 days.
Impatient bugger that I am, I phoned them on Wednesday & a very helpful lady told me that she would look into it and call me back. An hour later the phone rang and she advised that since the car was an import, they would have to contact Honda Japan to check previous history.
This morning I received an email advising that the plug and oil bung recall was outstanding an would be covered. The S is now booked into Osbornes.
Well done Honda UK
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Joined: Jul 2002
Posts: 2,747
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From: Herts and Newcastle
So far my impressions are they are a bunch of useless W*****s who could do with going on a training course on how to keep customers satisfied.
The windscreen incident, they could not be bothered to send an engineer to come and look. I had two independent people look at it as well as the manager and they all said it was either a stress fracture which may be due to mis aligned hard top or defective screen.
The nearest chip was over an inch away and a pin prick at that.
Their excuse was we had a car in for testing and could not shatter the screen by hanging or pulling the A frame. Excuse me no two cars are the same and if screen was defective when installed then this test was inconclusive.
The A frame is strong enough to take the weight of the car, obviously they do not read this board and look at some of the pics from roll over's at low and high speed, I am sure that the A frame bends.
Rant over.
The windscreen incident, they could not be bothered to send an engineer to come and look. I had two independent people look at it as well as the manager and they all said it was either a stress fracture which may be due to mis aligned hard top or defective screen.
The nearest chip was over an inch away and a pin prick at that.
Their excuse was we had a car in for testing and could not shatter the screen by hanging or pulling the A frame. Excuse me no two cars are the same and if screen was defective when installed then this test was inconclusive.
The A frame is strong enough to take the weight of the car, obviously they do not read this board and look at some of the pics from roll over's at low and high speed, I am sure that the A frame bends.
Rant over.
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Joined: Jul 2002
Posts: 71
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From: BRISTOL
No sorry have to go with Chris on this one - outstanding modifications notified by return of post plus letter to show to dealer.
New wheels changed under warranty - no quibble.
Now dealer service that's a whole different mattter.....some good but some very bad.
Don
New wheels changed under warranty - no quibble.
Now dealer service that's a whole different mattter.....some good but some very bad.
Don
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Joined: Nov 2002
Posts: 16,369
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From: Tyne Valley
Fantastic service when my dealer sold me the import and tried to rip me off.
When I told Honda UK they said that if the dealer didn't offer me a full refund immediately they would make sure this was sorted straight away
When I told Honda UK they said that if the dealer didn't offer me a full refund immediately they would make sure this was sorted straight away
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Joined: Dec 2002
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From: North London
Originally posted by simmo
Simmo, are you talking about Honda UK or a Honda dealership? I have to say that my contacts with Honda UK HQ has been top notch, whereas a couple of Honda dealers have left lots to be desired...
Joined: May 2002
Posts: 11,504
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From: Sunny Norf*ck
sorry but dealers = curates egg (good in parts), Honda UK = 100% sh!ite.
In the early days they refused to replace / refund badly fitted wheel spats that flew off in the breeze. More recently they gave 3 very far-fetched reasons for rejecting a warranty claim on a failed brake caliper: 1. paint got in the caliper, 2. life-time guarantee Goodridge brake hoses had crumbled, 3. Mugen wheels did not allow brakes to cool enough. What really did it was a Supercharged engine 1000 miles ago which must have wrecked the caliper
Ok so they can read off a data-base that tells what recalls have been done on a particular chassis no, but that's a piece of p*ss and typical of the t*sspots to wallow in the credit for pushing a few t*ts and reading off a screen FFS
In the early days they refused to replace / refund badly fitted wheel spats that flew off in the breeze. More recently they gave 3 very far-fetched reasons for rejecting a warranty claim on a failed brake caliper: 1. paint got in the caliper, 2. life-time guarantee Goodridge brake hoses had crumbled, 3. Mugen wheels did not allow brakes to cool enough. What really did it was a Supercharged engine 1000 miles ago which must have wrecked the caliper
Ok so they can read off a data-base that tells what recalls have been done on a particular chassis no, but that's a piece of p*ss and typical of the t*sspots to wallow in the credit for pushing a few t*ts and reading off a screen FFS
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Joined: Jul 2001
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From: Isle of Man
[QUOTE]Originally posted by arsie
[B]Ok so they can read off a data-base that tells what recalls have been done on a particular chassis no, but that's a piece of p*ss and typical of the t*sspots to wallow in the credit for pushing a few t*ts and reading off a screen FFS
[B]Ok so they can read off a data-base that tells what recalls have been done on a particular chassis no, but that's a piece of p*ss and typical of the t*sspots to wallow in the credit for pushing a few t*ts and reading off a screen FFS
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