I realize they are not a supporting vendor here and that they may not even offer wheels for the S2K but just wanted to pass along my experience with them in case you have other cars, as I do, that you might want to purchase OE wheels for.

I called them last Tuesday morning @ 8am to order a set of 18/19 wheels. Before paying I asked the representative if there would be any issue with UPS ground delivering the wheels to me in NC by Friday. The representative said the wheels would go out Tuesday for sure. Since OE is in FL and the UPS ground transit time is two days he said there would be no issue and that I would definitely get them.

I needed the wheels by Friday as my car was on jack stands because I sold my other wheels last weekend. I got an email from OE on Wednesday and included in the body of that email it stated that all orders are shipped within 10 business days. This prompted me to call AGAIN to confirm that the wheels had been shipped and that I would get them by Friday. I let it go at that.

I work 200 miles from here and leave Sunday and then return home Friday night. This means that my car will be on jack stands for another week. It was supposed to get tuned by my good friend and tuner this week after he put the rest of the break in miles on it.

Bottom line...........if TWO different OE wheel reps had been straight up with me I could have made different arrangements to get some wheels and get my car back on the road. Now I have a set of tires from discount tire (who shipped them Wednesday from TX) that arrived on Friday via UPS ground BUT no wheels to put them on.

I know OE is a LARGE company and I believe that causes them to have the impression they are not suceptible to the negative comment from a FEW consumers. Well I will do my best to get the word out there that they are not operating as they should. I am sure me cancelling one wheel order would not have negatively effected a huge company like that but my negative comments may.

Cajun

 

Did you not ask for upgraded shipping to be safe?

Honestly, if they shipped them out the day that you requested (Tuesday), then everything is out of their hands and in the hands of the shipping company. The fact that you didn't (at least according to the story) arrange for overnight/two day shipping, makes it appear that the fault is on you, not them.

I'm not meaning to bash you, but if they did everything in their hands (shipping out on the right date with their normal default shipping, which you agreed to whether you stated explicitly or not), then you have nothing to complain about them for.

Just my .02