When you know your keys are in your purse because the car will lock and unlock it touch when the purse is next to the Crosstour but outside of it and you can't find them in the purse, you have to dig in. A split seam in a pocket was letting anything I put in the pocket escape into the interior of the leather bag. I found the keys first and then six Chapsticks! I couldn't understand why they kept disappearing. I also found two pens.