Not sure if im being too picky or if I have an issue that should be brought to the attention of the main thread seller feed back section....

I recently bought a set of Brian Crower Dual Valve springs and retainers from evans tuning, the online ad and website said that the Kit was a complete kit with dual valve springs, seats, retainers and keepers. I have used evans ALOT in the past and they have always been pretty good price wise and stand up as far as customer service goes.

The problem I have is that when the package arrived, there were no keepers included. I then called evans to learn that it was a mistake on their end, that they didnt mean to say that keepers were included when actually they are not. The refused to comp me the keeprs on their error, I feel it was more like false advertising to be told when I ordered them that it was a complete kit then to have to pay extra for the keepers because of a mistake on their end.

I have sent acouple of polite and respectful letters to their customer service department but they refuse to budge on this, being that it was an error on their end, I even called and asked to make sure that all the advertised parts were included and I was assured that they were. When I recieved the package, the keepers were NOT included and they will not give me even a discount on the keepers.

Do I have a right to be angry here?

 

it was an error, they said no. thats the end of it, buy the part you need.

 

Yea I would be a bit mad...not so much that I still needed to go buy another part, but from what you are saying it doesnt sound like they apologized or even feel bad about their mistake. Remember, the customer is always right lol and should feel good about spending money...

 

Yes... its a part that is not even very expensive, less than $100. A seller should stand behind their advertisements and ive used evans in the past and they are usually very stand up and willing to make things right, not sure why this is an exception. Seller should stand behind a sale as advertised, if I was made aware of this in the beginning, I would have had no problems shelling out the extra, but to have been surprised like this and being given no leverage is indeed frustrating.

James, I dont get it, youre better than that. Wouldnt you be angry if you were short changed and the seller was unwilling to make things right?

 

Is the missprinted ad still up?

 

No, they corrected it after I called and asked why the missing part as advertised was not included. They removed the text but all the pictures are the same. They admitted that they did infact advertise it with the keepers but told me it was a mistake on their end for doing so. I just wish they had been more willing to work with me on it, hell, I would even have settled for some sort of discount on the keepers I thought I had paid for. I have asked them nicely afew times to meet me half way and resolve this on the DL but they havnt been willing to do so.

 

I wonder how many other people have the same problem with their orders... There is probably very little profit margin and cushion to give you some sort of discount. I agree though it would have been very nice of them to offer.

 

Yes, even free overnight shipping would make me happy. Im always willing to work with a seller to meet half way, I hate to take things public as well, but if asking politely several times and there is still no resolution offered then I feel it should be made public. That way a majority can tell me yes I have a valid rebuttal or I need to suck it up.

 

I have had this happen, and coming from both a retailer and customers point of view I understand you are upset. they should have apologized and did what they could to make it right. there is less than 15 dollars margin in the part depending on how much they buy it for and overnight shipping would have cost more than the margin in the part.

 

Ya, I went with another seller for the time being while I cool off from the incident. I have no beef with Jeff, he is an amazing tuner and I love his shop, im just pissed at the way I was handled. Ive already taken thousands of dollars elsewhere over the incident.