What newspaper to contact for a story?
06-17-2010, 12:40 PM
#1
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Thread Starter
What newspaper to contact for a story?
May 27th after 2 yrs of service I called to upgrade speed.
I and my girl have called DAILY since then and STILL we have no service.
We have well over 10hrs of customer service time and spoken to over 25 different employees and managers.
I personally spent over 2.5hr convos multiple times with them. They've assigned us OTHER people's acct numbers multiple times. They've NEVER returned calls as promised.
I know many employees, their tittles, which offices they work out of and proper protocol due to the time spent with them.
We don't want to swtich to another company because the bang for the buck deal in our area is w/ ATT
*****************************
The story get's INSANE.... truly insane.... is there a way to present this to a local news paper? I have hours logged on phones to prove talk time.
I and my girl have called DAILY since then and STILL we have no service.
We have well over 10hrs of customer service time and spoken to over 25 different employees and managers.
I personally spent over 2.5hr convos multiple times with them. They've assigned us OTHER people's acct numbers multiple times. They've NEVER returned calls as promised.
I know many employees, their tittles, which offices they work out of and proper protocol due to the time spent with them.
We don't want to swtich to another company because the bang for the buck deal in our area is w/ ATT
*****************************
The story get's INSANE.... truly insane.... is there a way to present this to a local news paper? I have hours logged on phones to prove talk time.
06-17-2010, 12:45 PM
#3
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Thread Starter
If you heard the details.....
I've never heard a story of customer service IN MY LIFE, in ANY industry that can compare to this.
I heard even their own employees say "OMFG are you kidding me?" under their breath when reviewing the notes on our account.
I've never heard a story of customer service IN MY LIFE, in ANY industry that can compare to this.
I heard even their own employees say "OMFG are you kidding me?" under their breath when reviewing the notes on our account.
06-17-2010, 12:55 PM
#7
Originally Posted by jyeung528,Jun 17 2010, 01:50 PM
the bang for the buck deal is NOT att, in your case.
time = money, and you're spending way more with att.
switch to another company and save time/money.
time = money, and you're spending way more with att.
switch to another company and save time/money.
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06-17-2010, 12:59 PM
#8
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Thread Starter
Well, when you keep hearing "OH here's the problem after all"
You think... "well finally it's handled".
The time was spent between myself and my girl calling... still this is insane now!
AT THIS POINT, I want the public to be aware of the situation. Not worried for myself I can always switch.
SOOOOOOO
You think... "well finally it's handled".
The time was spent between myself and my girl calling... still this is insane now!
AT THIS POINT, I want the public to be aware of the situation. Not worried for myself I can always switch.
SOOOOOOO
06-17-2010, 01:00 PM
#9
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Thread Starter
Also they as of the other day promised a few months free and some extra perks etc. etc. but now its MORE excuses and still no net.
In the mean time my phone w/ android connects up to 5 devices high speed at home so its not an emergency really.
In the mean time my phone w/ android connects up to 5 devices high speed at home so its not an emergency really.
06-17-2010, 01:06 PM
#10
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Originally Posted by OC S2K,Jun 17 2010, 12:55 PM
who the hell in their right mind spends so much time on the phone with one company before giving up and going to another greg?
