So you bought some axle stands and they weren't pretty enough? I'd be more concerned whether they can take the weight of my car personally lol

 

If you pay for something brand new, you expect it to be "brand new". Not looking like it's been dragged around a parcel delivery warehouse.

The OP is quite rightly complaining about the couriers lack of care, and SGS have dealt with his complaint badly. It's no skin off their nose, they just claim for the damaged equipment off the courier, not try and take it out on the customer

The lack of customer service is something we excel at in this country.

 

This made me laugh. You have NEVER had bad service and bad customer service untill you have dealt with a Bajan company or shop.Bajan utilities and banks take rudeness to a new level.

 

I've got to agree with the above customer service in say Japan /US is in a different world from the UK in my experience.

 

ATEOTD you have to have bit of common sense about it.

With something like this product, that will be f&cked up with marks and dents within a few uses, having some slight marks is no issue in reality. I can understand if it was a present for someone. However, is it going to detract from normal use? Is it ACTUALLY damaged to stop it from working? Test it.

If it works and fully operational, take photos, contact the seller and tell them its condition then ask for a reduction in price or else, under the Sale of Goods Act 1979, a full refund. My eyes would light up, i'd take the first option and negotiate. Winner for me.
The carriage costs to courier back to them will be dear enough for something that's probably nearing 20kgs or more in weight. It would be more worth it for them to take money off, like 50% or something. A full refund would also hurt there purse. Remember, you have excellent rights with distance selling, sellers have to play properly or you can sue them with ease.

Come on - you can do better than that instead of ranting on here!

 

S2k4tony LL.B (Hons)

 

Do you wrap your tools in cotton wool before use?

 

 

Would you put your S on stands which where literally covered in scrapes and dents to test it?

I know for sure I wouldn't and didn't. I was not worried about discolouration however when it's numerous places and dented that's a concern if you're to work under a car.

Just want to warn people as wish I'd had seen something like this then I'd have stuck with what I know!

 

Nope, autosol after