The Semi-Official Corner BS Thread II
Joined: May 2001
Posts: 93,305
Likes: 820
From: Nowhere
Originally Posted by Mocky57,Oct 25 2005, 08:48 AM
giving your friend a hug as you walk him out the door for the last time at the company..
is
big time
and the worst part is..he did this to himelf... has a new daugther and everything..
i hate this part of my job...
is
big time
and the worst part is..he did this to himelf... has a new daugther and everything..
i hate this part of my job...
Joined: Jan 2005
Posts: 64,605
Likes: 1,226
long distance company
a few agonizing minutes into the conversation...
Me: I'm sorry, can you please stop interrupting me? I don't think you're listening to what I'm saying. I'm frustrated because I can't get -
Dumbass long-distance phone dude: [interrupting] Yeah sure go for it.
Me: I don't understand why I won't receive a bill if the amount is under $20?
DLPD: It's our policy and we believe it's a waste of paper.
Me: But I just told you I don't receive a paper bill.
DLPD: [something inaudible]
Me: Okay, I'm sorry I can't hear you. Can you speak up?
DLPD: [yelling] IS THIS BETTER?
Me: Yes. I'm a bit confused here. Can you tell me when my next bill will arrive?
DLPD: [voice back down to barely audible] If you just get a pen and write down your new account number...
Me: What? Yeah okay [writes it down just in case]
DLPD: Is there anything else I can help you with?
Me: [still trying to be diplomatic and trying not to laugh] I don't think so.
DLPD: I just want you to know about the self-serve section on our website at www. -
Me: Yes I'm aware of the site, thank you.
DLPD: [goes on and on about it]
Me: Great. Thanks. Goodbye.
DLPD: Thanks for calling....
hew: I feel better now!
a few agonizing minutes into the conversation...
Me: I'm sorry, can you please stop interrupting me? I don't think you're listening to what I'm saying. I'm frustrated because I can't get -
Dumbass long-distance phone dude: [interrupting] Yeah sure go for it.
Me: I don't understand why I won't receive a bill if the amount is under $20?
DLPD: It's our policy and we believe it's a waste of paper.
Me: But I just told you I don't receive a paper bill.
DLPD: [something inaudible]
Me: Okay, I'm sorry I can't hear you. Can you speak up?
DLPD: [yelling] IS THIS BETTER?
Me: Yes. I'm a bit confused here. Can you tell me when my next bill will arrive?
DLPD: [voice back down to barely audible] If you just get a pen and write down your new account number...
Me: What? Yeah okay [writes it down just in case]
DLPD: Is there anything else I can help you with?
Me: [still trying to be diplomatic and trying not to laugh] I don't think so.
DLPD: I just want you to know about the self-serve section on our website at www. -
Me: Yes I'm aware of the site, thank you.
DLPD: [goes on and on about it]
Me: Great. Thanks. Goodbye.
DLPD: Thanks for calling....
hew: I feel better now!
Joined: May 2004
Posts: 34,536
Likes: 0
From: San Clemente
Originally Posted by shareall,Oct 26 2005, 01:53 PM
long distance company
a few agonizing minutes into the conversation...
Me: I'm sorry, can you please stop interrupting me? I don't think you're listening to what I'm saying. I'm frustrated because I can't get -
Dumbass long-distance phone dude: [interrupting] Yeah sure go for it.
Me: I don't understand why I won't receive a bill if the amount is under $20?
DLPD: It's our policy and we believe it's a waste of paper.
Me: But I just told you I don't receive a paper bill.
DLPD: [something inaudible]
Me: Okay, I'm sorry I can't hear you. Can you speak up?
DLPD: [yelling] IS THIS BETTER?
Me: Yes. I'm a bit confused here. Can you tell me when my next bill will arrive?
DLPD: [voice back down to barely audible] If you just get a pen and write down your new account number...
Me: What? Yeah okay [writes it down just in case]
DLPD: Is there anything else I can help you with?
Me: [still trying to be diplomatic and trying not to laugh] I don't think so.
DLPD: I just want you to know about the self-serve section on our website at www. -
Me: Yes I'm aware of the site, thank you.
DLPD: [goes on and on about it]
Me: Great. Thanks. Goodbye.
DLPD: Thanks for calling....
hew: I feel better now!
a few agonizing minutes into the conversation...
Me: I'm sorry, can you please stop interrupting me? I don't think you're listening to what I'm saying. I'm frustrated because I can't get -
Dumbass long-distance phone dude: [interrupting] Yeah sure go for it.
Me: I don't understand why I won't receive a bill if the amount is under $20?
DLPD: It's our policy and we believe it's a waste of paper.
Me: But I just told you I don't receive a paper bill.
DLPD: [something inaudible]
Me: Okay, I'm sorry I can't hear you. Can you speak up?
DLPD: [yelling] IS THIS BETTER?
Me: Yes. I'm a bit confused here. Can you tell me when my next bill will arrive?
DLPD: [voice back down to barely audible] If you just get a pen and write down your new account number...
Me: What? Yeah okay [writes it down just in case]
DLPD: Is there anything else I can help you with?
Me: [still trying to be diplomatic and trying not to laugh] I don't think so.
DLPD: I just want you to know about the self-serve section on our website at www. -
Me: Yes I'm aware of the site, thank you.
DLPD: [goes on and on about it]
Me: Great. Thanks. Goodbye.
DLPD: Thanks for calling....
hew: I feel better now!
Joined: May 2004
Posts: 34,536
Likes: 0
From: San Clemente
Originally Posted by mikes2k,Oct 26 2005, 02:29 PM
Large companies forgetting the customer acquisition vs customer retention adage.
absolutely.I am a Tech Support Mgr for Yamaha Commercial Audio and we do NOT stand for that nonsense. We have a 24/7 emergency support number and we always live by that adage.
Joined: May 2004
Posts: 34,536
Likes: 0
From: San Clemente
Some comic in the newspaper the other day had two people talking:
"Isn't it interesting that companies prefer you go to their website rather than try to talk to a live person on the telephone?"
"Who're you calling?"
"The phone company."
"Isn't it interesting that companies prefer you go to their website rather than try to talk to a live person on the telephone?"
"Who're you calling?"
"The phone company."
