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Dec 16, 2003 | 06:47 AM

#51

jtpassat

Registered User

Joined: Mar 2003

Posts: 14,890

Likes: 0

press three for

Dec 16, 2003 | 06:49 AM

#52

mikes2k

Joined: Jun 2001

Posts: 88,444

Likes: 21

From: Pt. A to Pt. B via VTEC!!

We have a broken detached telephone handset on our sales counter that I markerd on it

Complaint department- PLEASE HOLD

Dec 16, 2003 | 06:55 AM

#53

Mocky

Thread Starter

Former Moderator

Joined: Sep 2002

Posts: 105,828

Likes: 152

the tech people have managed to put me on hold 11 times.
now i've moved to their "Tier 2"

Dec 16, 2003 | 06:56 AM

#54

Mocky

Thread Starter

Former Moderator

Joined: Sep 2002

Posts: 105,828

Likes: 152

great...and their tier 2 guy is saying..
"hello...... this should be an easy fix".

....

5 min later..

"hmm..i've never had this problem before"
WTF?!?!?!?!?!?!? (I hate hold music!!!)

Dec 16, 2003 | 07:04 AM

#55

jtpassat

Registered User

Joined: Mar 2003

Posts: 14,890

Likes: 0

my favorite is that the first tier support is India and all they can do is take your name and number and rattle off what they read on the screen!

Dec 16, 2003 | 07:07 AM

#56

Mocky

Thread Starter

Former Moderator

Joined: Sep 2002

Posts: 105,828

Likes: 152

second person spent 5 min. asking me if Motoo was really my name... how cool it was, where does it come from etc...

so.. now i'm in another dept.

Dec 16, 2003 | 07:09 AM

#57

Mocky

Thread Starter

Former Moderator

Joined: Sep 2002

Posts: 105,828

Likes: 152

and....
f*cking great.....
they can't figure out why my acct. is f'd up...
so..
it's moved to an "escalated" line....
where..they.. "allegdly" will have it fixed right away, and will call me back....
*sigh*..