The key is to befriend a tier 3 guy that's actually at your facility... skip tier 1 and 2 altogether.

I've been trying to do that at Comcast... It takes about an hour to get to the 3rd level guys who really know their shit. The first two tiers are like "did you try restarting windows? Well, why don't you try that and see what happens." I finally get to the 3rd level guys, go "yo, I'm dropping packets left and right - I get 70% PL to google and 80% PL to MSN, they seem to drop off a couple hops from me... what's up" "Oh, our router at <ip> is dying, we've got a new one on the way..."

 

conference call with prodigy and sbc right now....
sbc and i are listening to the hold music on the prodigy side

 

Everybody loves Raymond is on in the backround.

 

i love that show

The Donnas.

Take it Off

 

[QUOTE]Originally posted by WestSideBilly

 

true true...i know that feeling... that's where the tier 2 guy was sitting...(call center).
turned out my account was sitting on the dial-up side as well as the dsl side.. which means i was being double-billed. of course, me being the dumby that i am, never realized this.
anyway, this guy must have called every dept for me and got the majority of it taken care of on his own before he even called me back. (which he did as we talked probably 4 hours last night).
bottom line.. done... i am emailing his supervisor today... everyone else i talked to, did NOTHING.. this guy went above and beyond.. kudos

 

summary: i got mail

 

"What Happened to that Boy"

(Adidas b-ball commercial)