The Tire Rack
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From: Marshall, VA.
The Tire Rack
A lot of people compain about getting bad customer service (Like me complaining about those assholes at Fairfax Honda) but I wanted to put a good note up about The Tire Rack.
I had a flat tire a few days ago and ordered a new one through Tire Rack. I checked the status to see why I had not received it yet and the website said the order was cancelled. I called them this morning rather upset (ok....I wont lie....I was pissed off) and we found out that the order was cancelled by this Blake guy because I accidentally typed in the wrong phone number. I thought it was crazy that he didn't bother to email me or anything. I would've never known if I didn't check. I expressed my opinion of the lack of customer service on the phone and again in an email.
I just got a very good response and wanted to give them a big
"As a training tool I've already talked to Blake about why he so hastily cancelled the order to make sure this will not happen again. "
and
"We certainly appreciate your business and would hate to lose you over this. Please let me know the next time you need to place an order for something so I can extend you a discount for the inconvenience."
were my favorite parts. I know Skip and a few others have said they provided good service, but that really confirmed it for me.
I had a flat tire a few days ago and ordered a new one through Tire Rack. I checked the status to see why I had not received it yet and the website said the order was cancelled. I called them this morning rather upset (ok....I wont lie....I was pissed off) and we found out that the order was cancelled by this Blake guy because I accidentally typed in the wrong phone number. I thought it was crazy that he didn't bother to email me or anything. I would've never known if I didn't check. I expressed my opinion of the lack of customer service on the phone and again in an email.
I just got a very good response and wanted to give them a big
"As a training tool I've already talked to Blake about why he so hastily cancelled the order to make sure this will not happen again. "
and
"We certainly appreciate your business and would hate to lose you over this. Please let me know the next time you need to place an order for something so I can extend you a discount for the inconvenience."
were my favorite parts. I know Skip and a few others have said they provided good service, but that really confirmed it for me.
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From: The HS that is NoVA
Originally Posted by e3opian,Feb 23 2007, 02:57 PM
Mistakes happen... it's always been how well a company copes with a mistake and responds that matters most to me.
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From: Virgnia
jim at the tirerack is awesome!! last year, i ordered the asa ar1's w/tires for my ap1, got them out to me right away. he realized the wrong tires were on the rears, and sent the right ones right behind them, great deal! i will always do business with the tirerack.