I have used Extreme Motorsports in Odenton for tuning (just south of Baltimore) and have been pleased with Shawn Glazer.

 

Mike,

In what way did I lie to you. Right now I am down to one mechanic and he is the only one I want working on S2000 cause of the difficulty of this vehicle. You came in the morning and asked to drop the car off, when I already had 2 S2000's coming that week for work. The customer drove all the way from North Carolina to drop the car off, i will not brush him off beucase of another mechanics faulty install or faulty parts. My shop did not install your parts, if we did and it started leaking then YEA, i would love to bump you in a spot.

The fact of the matter is, I felt that my customers coming from out of state needed their car back ASAP, and that was my goal.

I still don't understand how we lied to you and treated you like "shit". If you had a problem like that, you should at least said something to me before posting stories like this ONLINE.

Thank you.

 

Thats not the way it happened. I'm sorry you do not have all the details. I had called 2 days before and again the night before to make sure I could get an estimate that morning. I was told both times bring it by first thing in the morning. I took time off work and got nowhere. I spoke to different people each time so maybe there should be some better communication there. I am not attacking Inline Pro in any way. I simply stated I will most likely never go back because I was treated like shit. Making me miss work and waste time just to be turned away is being treated like shit. If you think that is harsh I suppose I could say I was treated very poorly. If you'd like I'll edit my posts to make you happy. I obviously understand you aren't going to bump someone elses spot. I never asked anyone to do so. I was under the impression there was time for my car to be there since that is what I was told twice. My opinion of that few days will not change and no one here is forced to read what I'm writing.

If you have any questions and you dont want them posted online feel free to PM me. I'd like to keep this thread more focused about my experience at Ultimate since it was positive.

 

Mike

You can post what you want online, as long as it is true. You are taking it out of line IMO.

We were told there was a LEAK. That morning, we saw the leak and told you, it looked like the blower needed to be taken off. If it were a simple fix, fine, we'd try our best to take care of it. We've had many members on here that have tried to swing by. Heck you've come by and walked around the shop like it was your own, and i had no problem with it.

There is NO way i can tell what type of leak is going on over the phone. When we saw how much work was involved, there was no way to accomadate the work needed that week. I have no problem with customers coming by to have us look at something. If there was a miss communication when about you coming in the morning, it was for us to LOOK at it.

Ya

 

Everything that I'm saying is true. I have my friend who was with me and who is equally confused by the whole thing. That same friend was there when I called both times and when I was there at the shop.

I wasn't asking anyone to fix it that second. I wanted the estimate I was told I could have. I got no apology for being asked to come down and just get turned around with no estimate or anything. Maybe a few hours of wasted time isnt big to some people but it was to me when I needed to be at work.

"Heck you've come by and walked around the shop like it was your own, and i had no problem with it." When was that? I've only been there 4 times.

1. When I bought my supercharger I met the guy in your parking lot
2. Dyno - I was told I could sit down in the corner at that table and I did that. After you guys had started the dyno I asked if I could watch because I had never gotten a car dynoed and it was exciting to me....I guess that could be acting like I own the place but its my car and I wanted to see it. If that was against a policy then I apologize.
3. There to support Skip when he dropped off his car. I guess this is the time you are referring to since we were all standing in the garage talking
3. Estimate that didn't happen and we mostly just stood outside

I dont know...maybe I look like some other guy who goes there often?

I see there was a miss communication. I agree 100% Hence my frustration with Inline Pro. I couldve been a dick and told everyone lies or told people to never go there. If you read what I've written I've plainly said you guys seem to do a good job I was just treated "like shit" and most likely wont go back. Honestly I can't afford to do a ton of work on my car any way so losing me as a customer is no big deal. I have told others (who have spent A LOT of $ there) the story and they all said it seemed out of character for Inline so hopefully there will be no more miss communications and you guys will continue to do well.

 

I guess I should've just said "no"

 

Mike,

We said that morning, and i know cause i was there to have you call us back next week, so we can get the car in a have a FULL evaluation. Cause from the visual inspection it seemed the blower NEEDED to come off to fully assessed the situation.

When we said to call back next week, you said, "You guys can't do anything this week."

and we specifically said we had a customer from NC, apparently who you knew. You also said, to just bump him back cause you knew him, i'm sure it was a joke, but it was part of the conversation.

As far as you walking back to give skip support, again, THATS fine, although there is a sign on the door that says employee's only. Most people ask to walk back, but hey whatever. Because you are on s2ki, i was cool about it. There are a lot of liability issues when customers go back there, and we had a group of people back there.

That is my whole point of this situation. I don't feel that lied to you, or treated you "like shit". usually when we ask customers to come by to take a look at the car, thats really what it is. We are open till 7pm and we get plenty of customers, and even NON customers come by for a small visual inspection.

Again, i'm sure its a miss communication when you spoke with us over the phone, but i know i didn't treat anyone "like shit"

Thats my gripe about the situation.

 

ive only had positive experiences at ultimate

 

[QUOTE=ya@inlinepro,Nov 8 2006, 01:43 PM] Mike,

We said that morning, and i know cause i was there to have you call us back next week, so we can get the car in a have a FULL evaluation.

 

Me too. I still consider going there a positive experience. Can't wait to get my gauge in and do some more dyno stuff. That Donny guy is great. Do you know who you dealt with there Dan? I hear there is a Brian there too who is great to deal with.