would like your attention for just a moment.

I purchased a carbon fiber hood made by Seibon International and am dissatisfied with almost everything about it. It's not the fitment (the only thing covered under warranty), nor was it the shipment as it came thoroughly boxed and protected. Rather, I am dissatisfied with the THREE broken areas of carbon fiber weave PRESENT in the hood BEFORE I opened it.

Yes, I was sent a defective hood.

Now normally I can rely on manufacturers being upstanding members of our industry, but Seibon International will not own up to the matter. I talked at length with Deil today (for 40 minutes) and the best that he could do was CHARGE me for the shipping back and forth. He was courteous enough to remind me on several occasions that it was not his position to even talk to me on the matter. This was something between me and the dealer I bought it from, even though this clearly falls under Seibon's warrantable conditions. At the same time, however, he was going to charge the dealer I purchased form shipping which means they will have to charge me shipping. In the end I'm still going to be out.

Never before have I dealt with a company with a solid reputation that did not want to accept fault or even responsibility for providing a sub-standard product. He did reassure me though, that I was not overcharged for a perfect hood since. That's nice since I did, in fact, not receive one. According to the head of Seibon in California, a hood living up to my expectations (of an unbroken weave and acceptable fitmen) would surely cost in the neighborhood of $1500. That means the Spoon hoods and Buddy Club hoods are a superb value. Had I know this to begin with, I would have paid the extra money or gone the other route and paid less for something with the same substandard quality. Why buy from a company with a reputation when an eBay based company will provide the same lackluster customer service? Afterall, talking directly with a company representative got me as far as screaming at a blank computer monitor.

So, even though put my faith in Seibon International and ordered a hood without seeing the one I was purchasing, even though the hood has a manufacturing imperfection before the final stage of preperation and shipment, even though the hood meets their standards of defective they will not provide a new replacement hood free of charge. They (Seibon International) expect me, or the shop I purchased it from, to pay for the shipment of the hood across the country. Twice. Now, they estimate the shipment costs of a carbon fiber lip at $80. How much do you think I stand to lose in shipping a hood twice because of a defective product?

I have contacted Seibon and been shut down in California. My next step is to contact the owner in Xu in China. I am doing this to provide an example of their level of customer service and their commitment to their product quality. On many occasions during my forty minute conversation with Deil in California, I gave him the opportunity to tell me he would take car of shipping me a new hood. I did not ask for anything unreasonable or for a freebie because I am unhappy. I asked a reputable company to stand behind their product and make things right but I was more than let down. I was denied.

Please keep this at the top of the lists as I will undoubtedly post this more than once, and on more than one forum. Link this as often as you can and I will keep everyone updated should there be any developments. I never wanted to badmouth Seibon and this is the first I have spoken about it only because I wanted to give them the opportunity to make things right before I ousted them.

Thank you for reading, please don't buy Seibon products.

Brandon

If yu have any questions about this matter that you would like me to address outside of this post, please feel free to contact me via PM or email: phunhaus@hotmail.com