I've been at my current workplace for almost 4 years. I'm technically a supervisor, but my company refers to to eveyone one step down. My current job title is Loan Center supervisor, but I'm really a Call Center Sales Manager... I've done a great job at converting a customer service team into a sales team, increasing sale performance, and have made several very positive changes in our process that made us more efficient.

I currently received a call from Comcast, to be a Sales Manager for their call center. Being that I haven't interviewed in almost 4 years, I'm a little nervous. This is one hell of a opportunity for me, and I want to make sure I bring my A game.

Any tips are greatly appreciated!

 

Be yourself and be honest.

Some of the harder typical interview questions include...

What are your weaknesses? You don't want to give the typical canned response of I don't have any or I work too hard. Maybe say something like I have learned over the years to control my impatience with other members of my team that may not be as goal orientated as I am. Instead of doing nothing and getting frustrated, I have learned to sit down with them and help them along so that our team can achieve its goals. The key is to describe a small weakness and turn it into a strength by showing how you dealt with it and improved.

Describe a failed project. Don't say I've never failed. Be honest and describe one. The key here is to express what you've learned from failing and how you might approach the project differently next time.

 

maybe learn how to spell Comcast????


What Mav said. Figure out what your answers will be to those stupid questions.

-how do you see yourself in 10 years
-weaknesses / strengths


I always joke around alittle. I wouldn't want to work with someone who didn't have a sense of humor anyway.... so if they didn't like my small joking I probably wouldn't want to work for them anyway.....

 

Editing post now!

 

Be prepared to answer the usual question of "So tell me a little bit about yourself". You don't want to ramble but you should be prepared to have a decent answer ready to go.

 

Yeah I have those answers lined out.

I've been interviewing people for normal jobs, but have never interviewed someone for a management position, nor have I ever interviewed for a management position.

I'm looking for those things that interviewers look for in a new manager..

 

What woud you say to a question like "tell me a little about yourself?" that will actually get the ball rolling instead of just an ordinary satisfactory check mark next to that question?

 

I didn't understand if that was a statement or a question....

 

Make sure to ask THEM questions. Have a list of 3 or 4 ?'s to ask them. It'll even the playing field and them them know you are interested in learning more about the job (even if you aren't).

Examples:

What is a typical work day like?
What qualities are you looking for in a manager?
Am I allowed to sleep with my co-workers?

 

That one better be yes, otherwise I'm not taking it even if they offer 100k!