I understand the financial benefits of outsourcing, but I am sick and tired of calling India for customer service issues. They are impossible to understand and I have to make them repeat things several times. They almost ended the conversation twice because they could not understand my questions.

What is so hard to understand about:
"After I fax over the receipt, when should I expect a call back?"

This is the reason why I do not do business with Citibank anymore. I spent four years learning a foreign language so I consider myself fairly patient. Now, I am just sick of it.

No offense against foreigners, but is it too much to ask for someone naturalized to your language?

Join in the rant or disagree. Either way, someday you will inevitably feel my pain.

 

I hate it with a passion. I have a logon to one of our client's networks and my password expired over the weekend one time. I called on Monday to get it reset and when they picked up the phone I said, "I need to have my password reset. It expired." 15 minutes after I give the dude my login information he comes back and says, "Ok I checked the system and everything looks fine. I think we need to reset your password." No shit asshole!!! Didn't I tell you that in the first place!?!God I'm tired of that crap.

 

Based on the results of the Academy Awards, we are also now outsourcing our actors. I hope they soon replace Tom Cruise.

 

They seem to understand me just fine. The people in that business have been taught English since they were about 5 years old. They did all of their schooling primarily in English with texts and lessons by English speaking teachers.

 

Citibank primarily drive me nuts because they WILL NOT QUIT with asking me if I want "Credit Protector." I already said no eight times, leave me alone!

 

I used to have a printout hanging in my cubicle of a convo I had with an IT guy (from India) on IM about the opposite of that issue. I create a trouble ticket "I can't access XXXXX program." They get in touch with me, and though I INSIST it isn't my password, he resets my password. Then he tried to close the ticket because "i already fixed your password, create a new ticket to get access to the program."

I went ballistic. That's what happens when you outsource your IT dept and then evaluate them on the basis of tickets closed, not customer satisfaction.

 

I'm gonna smack one of them the next time they ask me that!

 

Didn't Family Guy do an episode where Stewie flew all the way to India to smack the customer service guy in the head? It might have been another show.

 

So are you saying there is not a problem with Indian customer service? I don't care how much English they have been taught, when it's obvious I cannot understand him and he can barely understand me, it's a problem. I've wanted to gouge my eyes out many a time due to this communication barrier.

 

Congratulations on your luck. But 99% of the rest of the U.S. population gets kicked in the balls whenever we try to talk to a companies call center that is overseas.

And yes, I made that percentage up.