Time to toss the PC and buy a Mac
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From: SF Bay Area
Originally Posted by WarrenW,Dec 8 2005, 04:32 AM
Alright, here's another thing Microshit is doing that's pissing me off. From Yahoo today:
Microsoft to Invest in India, Add Jobs
Microsoft to Invest in India, Add Jobs
As for call centers being staffed with Indian folks, I wouldn't be so quick to conclude that just because an Indian person answers the phone, the call center is offshored. The tech industry is full of Indian people, and guess what -- they live in the USA as citizens too. The call centers of many tech companies here in the Silicon Valley are mostly Indian. The one at my workplace is 90% Indian and they all speak with accents.
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From: SF Bay Area
Originally Posted by WarrenW,Dec 8 2005, 04:32 AM
On Monday, chipmaker Intel Corp. said it planned to invest more than $1 billion over the next five years to expand its operations in India and invest in local technology companies.
Globalization and offshoring is inevitable. As soon as one of your competitors does it, you're at a cost disadvantage until you do it, too. The best thing to do is to make sure your job is an important core job or one that relies on knowledge of American standards such as accounting, business law, defense contracts, and so forth. Those jobs will always stay at home. The peripheral supporting functions are usually the ones getting offshored.
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From: Queen City, NC
PC Mag's User Satisfaction Survey on service and reliability - http://www.washingtonpost.com/wp-dyn/conte...&referrer=email
[QUOTE]Sony scored the worst at problem resolution in the desktop PC category--a fact that probably won't shock George Brown of St. Petersburg, Florida.
The accent issue is a sensitive topic for vendors, who invariably offer vague, carefully worded statements about how they're training tech reps to communicate better with callers. Some companies have responded by returning support centers to North America. For instance, Gateway, which bought eMachines in 2004, decided last year to use only U.S.-based support for many of its products, including desktops and notebooks. Toshiba reports that 80 percent of its North American support calls are handled by its Toronto center
Interestingly, an accented rep may be closer to home than you think. Toshiba's Toronto call center, for example, is in an area with a large Indian population, many of whom work for Toshiba. "People think our call center is in India because of the ethnic sound of a rep's voice, but it's in Canada," says David Norris, Toshiba vice president of service and support
Certainly, the more you pay, the better the service. Dell's high-end XPS PCs, introduced last year with desktop prices starting at $1000, offer priority assistance with shorter phone support hold times. XPS customers also are assigned to separate tech reps, who are located in the United States and India, according to Dell spokesperson Jennifer Davis.
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From: TN
Originally Posted by VTEC29K,Dec 8 2005, 11:53 AM
Sure and you can guarantee better support by speaking to someone from Canada or Mexico or even the US ...... riiiigggghhttt!!! 
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