Off-topic Talk Where overpaid, underworked S2000 owners waste the worst part of their days before the drive home. This forum is for general chit chat and discussions not covered by the other off-topic forums.

Worst Customer Service EVER

Thread Tools
 
Old Jun 17, 2014 | 04:25 AM
  #11  
Jdrum1's Avatar
Registered User
 
Joined: Jan 2012
Posts: 1,040
Likes: 2
From: West Texas
Default

I don't know how they've made it this long.........


When appliance shopping (couple years ago), Lowes and HD killed their prices.




When I first started building a tool set, I'd exclusively get Craftsman. Over the course of a few years, I could tell a distinct drop in quality.


I needed a ratchet and socket set in a size I didn't have, and wasn't wanting to spend much, so I gave Harbor Freight a shot. I now have a full standard and metric set in all three drive sizes from HF and my Crapsman ratchets and sockets are shoved away somewhere.

How can an $8 ratchet be so mush better than a $30 one? At one point, you could at least say Craftsman was made in the USA, but more and more of their tools are Chinese.


My local store smells, and is always dirty.


They are clearly using the Montgomery Ward business model.
Reply
Old Jun 17, 2014 | 07:19 AM
  #12  
UnkieTrunkie's Avatar
Moderator
20 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2004
Posts: 109,435
Likes: 1,651
From: SJC
Default

Originally Posted by Jdrum1
They are clearly using the Montgomery Ward business model.
The who wha business model?

Spoiler
 
Reply
Old Jun 20, 2014 | 04:27 AM
  #13  
Jdrum1's Avatar
Registered User
 
Joined: Jan 2012
Posts: 1,040
Likes: 2
From: West Texas
Default

Originally Posted by UnkieTrunkie
Originally Posted by Jdrum1' timestamp='1403007936' post='23206398
They are clearly using the Montgomery Ward business model.
The who wha business model?

Spoiler
 
Exactly!
Reply
Old Aug 3, 2014 | 05:14 PM
  #14  
jkelley's Avatar
Registered User
 
Joined: Apr 2012
Posts: 1,097
Likes: 1
Default

I like my craftsman tools

I did have to return a pressure washer attachment that I bought on sale online ($50), through sears. It worked great but when I went to use it the following weekend it completely broke down. Went in to swap it for the exact same one they had on the shelf and it seemed like everything was going to go super smooth...wrong. I stood at the counter for 45 minutes, and the guy told me over and over how the "online sears" keeps screwing them... because he is now giving me his part for $50 (because that's what I paid...) even though it's currently $80.... took 3 people to let the exchange go through.

But I do feel like the price of their craftsman tools is pretty good if you keep a lookout for when they go on sale, which is fairly frequently. They aren't the greatest but I think the quality matches the price.
Reply
Old Aug 3, 2014 | 06:46 PM
  #15  
mugen_rsx09's Avatar
 
Joined: Feb 2012
Posts: 1,700
Likes: 1
From: Maryland
Default

I bought an ingersoll rand compressor from there and no complaints . They even replaced a flat tire on it that I forgot was under warranty.
Reply
Old Aug 5, 2014 | 06:28 AM
  #16  
SlowTeg's Avatar
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Mar 2010
Posts: 4,742
Likes: 211
Default

Sears is going in the shitter. It's what happens when you hire a hedge fund guy to run a retailer.
Reply
Old Aug 6, 2014 | 09:05 AM
  #17  
Not Sure's Avatar
Registered User
 
Joined: Sep 2008
Posts: 1,553
Likes: 0
Default

Sears' death spiral into bankruptcy is being well documented on the internet. There are a lot of articles about it. Here's one that kind of sums it all up with pictures:

http://www.businessinsider.com/photo...#ixzz2nrLCJ5SY

Sears even has a commercial that brags about how Sears "Always has parking".

So sad, Sears has been an American icon for decades. But I buy everything thru Amazon, I haven't been to a mall or department store for years.
Reply
Old Aug 6, 2014 | 11:49 AM
  #18  
mugen_rsx09's Avatar
 
Joined: Feb 2012
Posts: 1,700
Likes: 1
From: Maryland
Default

Originally Posted by Not Sure
Sears' death spiral into bankruptcy is being well documented on the internet. There are a lot of articles about it. Here's one that kind of sums it all up with pictures:

http://www.businessinsider.com/photo...#ixzz2nrLCJ5SY

Sears even has a commercial that brags about how Sears "Always has parking".

So sad, Sears has been an American icon for decades. But I buy everything thru Amazon, I haven't been to a mall or department store for years.
Whats happening to Sears is a sad thing. I always make a Sears run if i need to purchase a tool for emergency situations.
Reply
Old Aug 6, 2014 | 02:37 PM
  #19  
jkelley's Avatar
Registered User
 
Joined: Apr 2012
Posts: 1,097
Likes: 1
Default

What happens to a company like Craftsman if a company like Sears goes out of business? I know Craftsman is not exclusive to Sears but I have the feeling that 80% of their products are sold in Sears'. Am I wrong?
Reply
Old Aug 6, 2014 | 06:54 PM
  #20  
mugen_rsx09's Avatar
 
Joined: Feb 2012
Posts: 1,700
Likes: 1
From: Maryland
Default

Craftsman should make there own chain of stores. I bet that wouldn't go out of business
Reply



All times are GMT -8. The time now is 09:39 PM.