Hey everybody - I just wanted to check in and give people a wrap-up of the saga that was my burned S. As some of you saw, my S caught fire about a month ago in the parking lot of Fry's. We may never know absolutely for sure what caused that to happen, but I wanted to give a shout out to Jason and the gang at PSI for the awesome way they handled everything. While the insurance folks were doing their thing I had to be silent, but now that it's over I can share that PSI stepped up and took responsibility based upon their own assessment of the facts. Bad things can happen to anybody (mechanical things sometimes just break), and that's why reputable shops have insurance for this kind of thing. But not every shop is going to go to battle for you with their insurance carrier - that's where the men are separated from boys. There are a lot of places that will pipe-in boost for you, but how many of them would treat you like a valued client when the stuff hits the fan? I would hope they all do, but life tells me that's not the case. I wouldn't hesitate to go back to PSI, because they treat you right in good times AND in bad. That, and because boost is awesome

 

its a conflicting feeling. you would of hoped stuff like this never happened in the first place, but its rare in the automotive and specially in the aftermarket industry for a shop to step up and take care of the customer in these scenarios. for psi

 

Shots out to psi for for stepping up getting involved on your behalf thats is rare. I'm sure you will be back in an s in no time

 

I am glad things worked out for you. But, personally, I would not be so optimistic if an aftermarket shop was responsible for my car burning down. That they took responsibility for it, was excellent and only adds to their reputation, but JMHO, I would not go the same route the next time around.

 

I hear you, Abhi. I think where I draw a distinction is between the failure of a part and poor shop workmanship. If I had evidence that they were sloppy, took shortcuts, or didn't care what caused the problem, then that would be a different matter. I know that in this case they looked long and hard at the components involved and actually contacted all their other clients with the same parts to have them come in and swap them out, just in case. Could it still have been human error that caused this all? Sure: people are people. But from where I stand, PSI has a culture of excellence and get the benefit of the doubt on this one. So, when you say "I would not go the same route the next time around," if you mean you'd avoid boosting an S altogether, I certainly think that's a valid discussion!

 

PSI....

 

Wow thats awesome. So much love in the room. I hope you can get another S and go right back to PSI because you know they'll take care of you. Gook luck.

 

Wow.

yeah, thumb up for that shop. Any, hell every shop i've ever seen would have been like "as is where is, no deposit, no return."

 

My condolences - had no idea. Hope everything turned out OK for you. PM me any details / background. Mine's been up there since early January & after missing the first 4 races this season (in a few series) I may have to find a co-drive option this year.

 

Looking forward to seeing you this year Stanford

John did end up in a nice Rio s2000