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New Soundstream Van Gough 500.4 arrived today from Soundstream. Just to get everyone up to speed, I bought one of these amps a little over a month ago. All of the sudden I was having a distortion problem with the amp. With the help of PJK3 and NFRs2000NYC I was able to determine that I had a bad solder on the RCA connection. I tried on several occasions to contact the vendor I bought it from without any luck. Based on others experiences with buying online then getting screwed with the manufacture I figured I was the next one to get screwed.
Now the rest of the story.
I call Soundstream direct and talk with their customer service. First I could not believe I was able to talk with a human and not a voice mail. After describing the situation they immediately give me a RA# with instructions to return. I send it to them and two days after they received it I get a call from them with a tracking number. I received a brand new unit today and everything looks great. Wow a manufacture that puts out a great product and then actually stands behind their product without making the consumer jump through a million hoops. I was a good fan of soundstream, however, now I'm a great fan of soundstream. Great product with great service.
Time to go to the garage and install this puppy. Two weeks without sound is not fun.
) for free. Thats what I call service.
)